Contact Center Markets and Technology Databook for India
| Publication Date | November 2007 |
|---|---|
| Publisher | Datamonitor |
| Product Type | Report |
| Pages | 61 |
| ISBN Number | not applicable |
| Product Code | DAT08590 |
Price
£695.00
approximately: $1,365 | €883
Summary
A statistical overview of technology deployments in contact centers
Scope
- An overview of contact center technology trends in India
- Broken down by 12 different verticals across five different sizebands
Highlights
Statistical overviews of trends in contact center demand for in-house and outsourced agent positions in different vertical markets.
Reasons to Purchase
- Determine rates of growth in emerging and mature vertical markets
- Understand new market opportunities in India
Content
- Table Of Contents
- Overview
- Catalyst
- Summary
- Definitions
- Agent Positions
- Contact Centers And Agent Positions In India
- In-House And Outsourced Agent Positions In India
- Agent Positions In India By Vertical Market
- Agent Positions In India By Size-Band
- Agent Positions In India By Telephony End-Point
- Agent Positions In India By Technology Location
- Technology Spending
- India Contact Center Technology Spending By Application
- India Contact Center Technology Spending By Vertical
- India Contact Center Technology Spending By Size-Band
- Contact Center Inbound Hardware Technology Spending
- India Contact Center Inbound Hardware Technology Spending By Vertical
- India Contact Center Inbound Hardware Technology Spending By Size-Band
- Contact Center Non-Switch Software Technology Spending
- India Contact Center Non-Switch Software Technology Spending By Vertical
- India Contact Center Non-Switch Software Technology Spending By Size-Band
- Contact Center Outbound Technology Spending
- India Contact Center Outbound Technology Spending By Vertical
- India Contact Center Outbound Technology Spending By Size-Band
- Contact Center Quality Monitoring Technology Spending
- India Contact Center Quality Monitoring Technology Spending By Vertical
- India Contact Center Quality Monitoring Technology Spending By Size-Band
- Contact Center Switch Dependent Software Technology Spending
- India Contact Center Switch-Dependent Technology Spending By Vertical
- India Contact Center Switch-Dependent Technology Spending By Size-Band
- Contact Center Switch-Independent Technology Spending
- India Contact Center Switch-Independent Technology Spending By Vertical
- India Contact Center Switch-Independent Technology Spending By Size-Band
- Contact Center Workforce Management Technology Spending
- India Contact Center Workforce Management Technology Spending By Vertical
- India Contact Center Workforce Management Technology Spending By Size-Band
- Appendix
- Further Reading
- Ask The Analyst
- List Of Figures
- Figure 1: Contact Centers And Agent Positions In India, 2005 - 2010
- Figure 2: In House And Outsourced Agent Positions In India, 2005 - 2010
- Figure 3: Agent Positions In India By Vertical Market, 2005 & 2010
- Figure 4: Agent Positions In India By Size-Band, 2005 & 2010
- Figure 5: Agent Positions In India By Telephony End-Point, 2005 - 2010
- Figure 6: Agent Positions In India By Technology Location, 2005 - 2010
- Figure 7: India Contact Center Technology Spending By Application, 2005 - 2010
- Figure 8: India Contact Center Technology Spending By Vertical Market, 2005 & 2010
- Figure 9: India Contact Center Technology Spending By Size-Band, 2005 & 2010
- Figure 10: India Contact Center Inbound Hardware Technology Spending By Vertical Market, 2005 & 2010
- Figure 11: India Contact Center Inbound Hardware Technology Spending By Size-Band, 2005 & 2010
- Figure 12: India Contact Center Non-Switch Software Technology Spending By Vertical Market, 2005 & 2010
- Figure 13: India Contact Center Non-Switch Software Technology Spending By Size-Band, 2005 & 2010
- Figure 14: India Contact Center Outbound Technology Spending By Vertical Market, 2005 & 2010
- Figure 15: India Contact Center Outbound Technology Spending By Size-Band, 2005 & 2010
- Figure 16: India Contact Center Quality Monitoring Technology Spending By Vertical Market, 2005 & 2010
- Figure 17: India Contact Center Quality Monitoring Technology Spending By Size-Band, 2005 & 2010
- Figure 18: India Contact Center Switch-Dependent Technology Spending By Vertical Market, 2005 & 2010
- Figure 19: India Contact Center Switch-Dependent Technology Spending By Size-Band, 2005 & 2010
- Figure 20: India Contact Center Switch-Independent Technology Spending By Vertical Market, 2005 & 2010
- Figure 21: India Contact Center Switch-Independent Technology Spending By Size-Band, 2005 & 2010
- Figure 22: India Contact Center Workforce Management Technology Spending By Vertical Market, 2005 & 2010
- Figure 23: India Contact Center Workforce Management Technology Spending By Size-Band, 2005 & 2010
- List Of Tables
- Table 1: Contact Center Definitions
- Table 2: Contact Centers And Agent Positions In India, 2005 - 2010
- Table 3: In House And Outsourced Agent Positions In India, 2005 - 2010
- Table 4: Agent Positions In India By Vertical Market, 2005 - 2010
- Table 5: Agent Positions In India By Size-Band, 2005 - 2010
- Table 6: Agent Positions In India By Telephony End-Point, 2005 - 2010
- Table 7: Agent Positions In India By Technology Location, 2005 - 2010
- Table 8: India Contact Center Technology Spending By Application, 2005 - 2010
- Table 9: India Contact Center Technology Spending By Vertical Market, 2005 - 2010
- Table 10: India Contact Center Technology Spending By Size-Band, 2005 - 2010
- Table 11: India Contact Center Inbound Hardware Technology Spending By Vertical Market, 2005 - 2010
- Table 12: India Contact Center Inbound Hardware Technology Spending By Size-Band, 2005 - 2010
- Table 13: India Contact Center Non-Switch Software Technology Spending By Vertical Market, 2005 - 2010
- Table 14: India Contact Center Non-Switch Software Technology Spending By Size-Band, 2005 - 2010
- Table 15: India Contact Center Outbound Technology Spending By Vertical Market, 2005 - 2010
- Table 16: India Contact Center Outbound Technology Spending By Size-Band, 2005 - 2010
- Table 17: India Contact Center Quality Monitoring Technology Spending By Vertical Market, 2005 - 2010
- Table 18: India Contact Center Quality Monitoring Technology Spending By Size-Band, 2005 - 2010
- Table 19: India Contact Center Switch-Dependent Technology Spending By Vertical Market, 2005 - 2010
- Table 20: India Contact Center Switch-Dependent Technology Spending By Size-Band, 2005 - 2010
- Table 21: India Contact Center Switch-Independent Technology Spending By Vertical Market, 2005 - 2010
- Table 22: India Contact Center Switch-Independent Technology Spending By Size-Band, 2005 - 2010
- Table 23: India Contact Center Workforce Management Technology Spending By Vertical Market, 2005 - 2010
- Table 24: India Contact Center Workforce Management Technology Spending By Size-Band, 2005 - 2010
About this Product
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