Contact centers in Argentina

Publication Date	November 2007
Publisher	Datamonitor
Product Type	Report
Pages	62
ISBN Number	not applicable
Product Code	DAT08591

Price

£695.00
approximately: $1,365 | €883

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Summary

The databook is a detailed information resource covering current and forecast contact center market data. The market is sized both in terms of agent positions and technology spending, and the data is segmented by vertical market, in-house/outsourced, size-band, type of technology, IP/TDM, and hosted/CPE.

Scope

All market forecasts are from 2005 to 2010 inclusive.
All agent position and technology spending data is segmented by size-band and vertical market.
Spending data for inbound routing hardware and software, outbound, workforce management, quality monitoring, agent analytics and eLearning.

Highlights

The expansion in demand for products and services in Asia, Eastern Europe, Latin America, the Middle East and Africa, combined with the increase in offshoring, will lead to the creation of four times as many new agent positions in developing markets over the next four years as in developed markets.

Vendors will need to carefully target resources by country and vertical market in order to generate profitable revenue growth.

Reasons to Purchase

Gain insight into key contact center growth patterns.
Understand evolving contact center technology investment and adoption.
Identify the fastest growing vertical markets for contact center technology and services.

Content

Table Of Contents
- Overview
- Catalyst
- Summary
- Definitions
- Agent Positions
- Contact Centers And Agent Positions In Argentina
- In-House And Outsourced Agent Positions In Argentina
- Agent Positions In Argentina By Vertical Market
- Agent Positions In Argentina By Size-Band
- Agent Positions In Argentina By Telephony End-Point
- Agent Positions In Argentina By Technology Location
- Technology Spending
- Argentina Contact Center Technology Spending By Application
- Argentina Contact Center Technology Spending By Vertical
- Argentina Contact Center Technology Spending By Size-Band
- Contact Center Inbound Hardware Technology Spending
- Argentina Contact Center Inbound Hardware Technology Spending By Vertical
- Argentina Contact Center Inbound Hardware Technology Spending By Size-Band
- Contact Center Non-Switch Software Technology Spending
- Argentina Contact Center Non-Switch Software Technology Spending By Vertical
- Argentina Contact Center Non-Switch Software Technology Spending By Size-Band
- Contact Center Outbound Technology Spending
- Argentina Contact Center Outbound Technology Spending By Vertical
- Argentina Contact Center Outbound Technology Spending By Size-Band
- Contact Center Quality Monitoring Technology Spending
- Argentina Contact Center Quality Monitoring Technology Spending By Vertical
- Argentina Contact Center Quality Monitoring Technology Spending By Size-Band
- Contact Center Switch Dependent Software Technology Spending
- Argentina Contact Center Switch-Dependent Technology Spending By Vertical
- Argentina Contact Center Switch-Dependent Technology Spending By Size-Band
- Contact Center Switch-Independent Technology Spending
- Argentina Contact Center Switch-Independent Technology Spending By Vertical
- Argentina Contact Center Switch-Independent Technology Spending By Size-Band
- Contact Center Workforce Management Technology Spending
- Argentina Contact Center Workforce Management Technology Spending By Vertical
- Argentina Contact Center Workforce Management Technology Spending By Size-Band
Appendix
- Further Reading
- Ask The Analyst
List Of Figures
- Figure 1: Contact Centers And Agent Positions In Argentina, 2005 - 2010
- Figure 2: In House And Outsourced Agent Positions In Argentina, 2005 - 2010
- Figure 3: Agent Positions In Argentina By Vertical Market, 2005 & 2010
- Figure 4: Agent Positions In Argentina By Size-Band, 2005 & 2010
- Figure 5: Agent Positions In Argentina By Telephony End-Point, 2005 - 2010
- Figure 6: Agent Positions In Argentina By Technology Location, 2005 - 2010
- Figure 7: Argentina Contact Center Technology Spending By Application, 2005 - 2010
- Figure 8: Argentina Contact Center Technology Spending By Vertical Market, 2005 & 2010
- Figure 9: Argentina Contact Center Technology Spending By Size-Band, 2005 & 2010
- Figure 10: Argentina Contact Center Inbound Hardware Technology Spending By Vertical Market, 2005 & 2010
- Figure 11: Argentina Contact Center Inbound Hardware Technology Spending By Size-Band, 2005 & 2010
- Figure 12: Argentina Contact Center Non-Switch Software Technology Spending By Vertical Market, 2005 & 2010
- Figure 13: Argentina Contact Center Non-Switch Software Technology Spending By Size-Band, 2005 & 2010
- Figure 14: Argentina Contact Center Outbound Technology Spending By Vertical Market, 2005 & 2010
- Figure 15: Argentina Contact Center Outbound Technology Spending By Size-Band, 2005 & 2010
- Figure 16: Argentina Contact Center Quality Monitoring Technology Spending By Vertical Market, 2005 & 2010
- Figure 17: Argentina Contact Center Quality Monitoring Technology Spending By Size-Band, 2005 & 2010
- Figure 18: Argentina Contact Center Switch-Dependent Technology Spending By Vertical Market, 2005 & 2010
- Figure 19: Argentina Contact Center Switch-Dependent Technology Spending By Size-Band, 2005 & 2010
- Figure 20: Argentina Contact Center Switch-Independent Technology Spending By Vertical Market, 2005 & 2010
- Figure 21: Argentina Contact Center Switch-Independent Technology Spending By Size-Band, 2005 & 2010
- Figure 22: Argentina Contact Center Workforce Management Technology Spending By Vertical Market, 2005 & 2010
- Figure 23: Argentina Contact Center Workforce Management Technology Spending By Size-Band, 2005 & 2010
List Of Tables
- Table 1: Contact Center Definitions
- Table 2: Contact Centers And Agent Positions In Argentina, 2005 - 2010
- Table 3: In House And Outsourced Agent Positions In Argentina, 2005 - 2010
- Table 4: Agent Positions In Argentina By Vertical Market, 2005 - 2010
- Table 5: Agent Positions In Argentina By Size-Band, 2005 - 2010
- Table 6: Agent Positions In Argentina By Telephony End-Point, 2005 - 2010
- Table 7: Agent Positions In Argentina By Technology Location, 2005 - 2010
- Table 8: Argentina Contact Center Technology Spending By Application, 2005 - 2010
- Table 9: Argentina Contact Center Technology Spending By Vertical Market, 2005 - 2010
- Table 10: Argentina Contact Center Technology Spending By Size-Band, 2005 - 2010
- Table 11: Argentina Contact Center Inbound Hardware Technology Spending By Vertical Market, 2005 - 2010
- Table 12: Argentina Contact Center Inbound Hardware Technology Spending By Size-Band, 2005 - 2010
- Table 13: Argentina Contact Center Non-Switch Software Technology Spending By Vertical Market, 2005 - 2010
- Table 14: Argentina Contact Center Non-Switch Software Technology Spending By Size-Band, 2005 - 2010
- Table 15: Argentina Contact Center Outbound Technology Spending By Vertical Market, 2005 - 2010
- Table 16: Argentina Contact Center Outbound Technology Spending By Size-Band, 2005 - 2010
- Table 17: Argentina Contact Center Quality Monitoring Technology Spending By Vertical Market, 2005 - 2010
- Table 18: Argentina Contact Center Quality Monitoring Technology Spending By Size-Band, 2005 - 2010
- Table 19: Argentina Contact Center Switch-Dependent Technology Spending By Vertical Market, 2005 - 2010
- Table 20: Argentina Contact Center Switch-Dependent Technology Spending By Size-Band, 2005 - 2010
- Table 21: Argentina Contact Center Switch-Independent Technology Spending By Vertical Market, 2005 - 2010
- Table 22: Argentina Contact Center Switch-Independent Technology Spending By Size-Band, 2005 - 2010
- Table 23: Argentina Contact Center Workforce Management Technology Spending By Vertical Market, 2005 - 2010
- Table 24: Argentina Contact Center Workforce Management Technology Spending By Size-Band, 2005 - 2010