Decision Matrix: Selecting a Unified Communications Vendor(Competitor Focus)

Publication Date	February 2009
Publisher	Datamonitor
Product Type	Report
Pages	39
ISBN Number	not applicable
Product Code	DAT14360

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Summary

Introduction
The Unified Communications Decision Matrix outlines the competitive dynamics within the UC market and guides IT decision makers to select a vendor based on its product strength, reputation among customers, and impact in the market. Datamonitor provides a holistic view of vendor capabilities and recommends those you should explore, consider and, most importantly, shortlist.

Scope

Provides an overview of the most important trends affecting the UC market and influencing its competitive dynamics.

Delivers a comprehensive comparison of vendors' market impact, products, and end-user sentiment.

Presents a detailed view of each vendor's strengths and weaknesses, and provides advice on the suitability of their offering.

UC vendors profiled include: Alcatel-Lucent, Avaya, Cisco, Interactive Intelligence, Nortel, ShoreTel, Siemens Enterprise Communications, TeleWare.

Highlights

Undoubtedly 2008 was a tumultuous year for the UC market. There were significant changes both to the competitive landscape and to the products and services offered by vendors. It is expected that 2009 will continue to see significant evolution in the market, particularly in regards to the positioning of vendors and their products.

Datamonitor believes that closer integration between collaboration suites and enterprise applications will be an interesting trend to watch in 2009. Beyond basic integration to create a unified inbox for email, sales leads and sign-off processes, there is tremendous scope for using collaboration tools to manage unstructured business processes.

Datamonitor expects consolidation to dominate the competitive landscape. However, it is not impossible that one of the large enterprise technology vendors will diversify its offering and acquire expertise and market share in the telecommunications industry.

Reasons to Purchase

Gain detailed knowledge of UC vendors' strengths with regards to products, user sentiment and market impact.

UC vendors can benchmark their performance in various key criteria against their competitors.

IT managers will gain valuable insight to improve their UC strategy and inform their purchasing decisions.

Content

TABLE OF CONTENTS
Overview
- Catalyst
- Summary
- Market Developments
- Unified communications: the evolution of intelligent communication
- Globalization and productivity improvements are driving UC deployments
- Microsoft and IBM continue to shape the UC market
- Vendor consolidation is expected in 2009
- The unified communications Decision Matrix
- Expanded Unified Communications Decision Matrix
- Shortlist: Avaya, Cisco and Siemens Enterprise Communications
- Consider: Alcatel-Lucent and Nortel
- Explore: Interactive Intelligence, ShoreTel and TeleWare
- Market Leaders
- Market leaders: technology assessment
- Market leaders: user sentiment
- Market leaders: market impact
- Vendor Analysis
- Alcatel-Lucent: UC radars
- Avaya: UC radars
- Cisco: UC radars
- Interactive Intelligence: UC radars
- Nortel: UC radars
- ShoreTel: UC radars
- Siemens Enterprise Communications: UC radars
- TeleWare: UC radars
- The UC market is maturing and a diverse range of vendors are competing
APPENDIX
- Summary scores
- Definitions
- Datamonitor ratings
- Extended methodology
- Methodology
- Further reading
- Ask the analyst
- Datamonitor consulting
- Disclaimer
TABLE OF FIGURES
- Figure 1: Unified Communications Decision Matrix
- Figure 2: Expanded Unified Communications Decision Matrix
- Figure 3: Market leaders analysis: technology
- Figure 4: Market leaders analysis: end user sentiment
- Figure 5: Market leaders analysis: market impact
- Figure 6: Alcatel-Lucent UC radars
- Figure 7: Avaya UC radars
- Figure 8: Cisco UC radars
- Figure 9: Interactive Intelligence UC radars
- Figure 10: Nortel UC radars
- Figure 11: ShoreTel UC radars
- Figure 12: Siemens Enterprise Communications UC radars
- Figure 13: TeleWare UC radars
TABLE OF TABLES
- Table 1: Vendors profiled in the Unified Communications Decision Matrix
- Table 2: The Unified Communications Decision Matrix
- Table 3: Unified Communications Decision Matrix: vendor scores summary