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European Unified Communications Services Market, 2008–2013

  • Publication Date:May 2009
  • Publisher:IDC
  • Product Type: Report
  • Pages:21

European Unified Communications Services Market, 2008–2013

This IDC study forecasts market development in Western European UC services markets and provides an analysis of services trends among Western European companies for 2008-2013, with a focus on the following services macromarkets:UC consulting servicesUC integration servicesUC management servicesUC support servicesThe study presents a quantitative analysis of unified communications services spending by these four subsegments and by European country. It also includes a qualitative analysis focusing on the key assumptions that IDC believes will shape demand for UC services in the forecast period.

"Although major IT and telephony vendors have bought into the concept of UC, enterprises are still having to justify the cost of an entire UC platform. Vendors are having a difficult time articulating the business case to their customers and prospects that extends beyond the soft metrics of increased employee productivity," said Chris Barnard, research director, IDC European Telecoms and Networking Team.

"Unified communications services is a high growth segment, but it only represents a small part of the overall IT services opportunity. Successful vendors will be those that demonstrate the potential ROI of unified communications services," said Lionel Lamy, research director, IDC European Software and Services Team.

  • IDC Opinion
  • In This Study
    • Methodology
      • Impact of Exchange Rates
  • Situation Overview
    • What is Unified Communications?
    • Major Shapers of the UC Market
      • Interaction Between Desktop and Infrastructure
      • The Movement From CPE-Based to Managed and Hosted Solutions
      • A Key Role for Business Process
      • Mobility is Part and Parcel of UC
      • UC and Green Agenda
      • The Need for Certification and Standards in the UC World
    • Unified Communications and Partnerships
      • UC is and Will be All About Partnerships
      • Some of the Most Important Partnership Types Will be Services Players
  • Future Outlook
    • Forecast and Assumptions
      • Forecast and Assumptions for IT Services Market
      • The Western European UC Services Market - By Foundation Market
      • Western European UC Services Market - Country/Regional View
  • Essential Guidance
  • LEARN MORE
    • Related Research
    • Synopsis
  • List of Tables
    • Table: Key Exchange Rates Information
    • Table: Key Forecast Assumptions for the European Unified Communications Services Market, 2008-2013
    • Table: Western European Unified Communications Services Market 2008-2013 ($M)
  • List of Figures
    • Figure: Western European Unified Communications Services Market by Country/Region 2008 and 2013 ($M)
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