SMEs in Malaysia: tough market for service providers

Content

• Executive summary
• In a nutshell
• Key messages
• SMEs will continue investing in telecoms but will prefer predictable recurring charges
• Telekom Malaysia (TM) is the dominant SME telecommunications services provider
• SMEs are happy with their telecommunication services but see room for improvement in reliability and support
• Growth in broadband services across SMEs will come from wireless infrastructure
• It is early days for IP telephony and UC across Malaysian SMEs
• Mobility is growing but users fund mobile services themselves
• Challenging market for mobile applications
• Analysis
• SMEs' views on telecoms
• Limited opportunities for managed services
• Services providers
• SME expenditure
• Internet access and networking
• IP telephony and collaboration
• Mobility solutions and applications
• About our survey
• Ovum's SME survey
• List of Tables
  • Table 1: Malaysian sample of the SME survey
• List of Figures
  • Figure 1: SMEs' views on telecoms
  • Figure 2: Considered by SMEs as a managed service, with fixed monthly charges
  • Figure 3: Fixed service providers
  • Figure 4: Mobile service providers
  • Figure 5: Most important areas for improvement SMEs would like to see for their current telecoms service levels
  • Figure 6: Annual telecommunications services share spend by SMEs
  • Figure 7: SMEs' services for Internet access
  • Figure 8: Expectations of a converged network (i.e. data network also carrying voice traffic)
  • Figure 9: Solutions that SMEs use or expect to use
  • Figure 10: Reasons for not using or planning to use an IP phone system
  • Figure 11: Mobile data applications companies currently use or plan to use
  • Figure 12: Voice mobility solutions for people moving around within the workplace