SMEs in Mexico: seeking service improvement

Publication Date	June 2009
Publisher	Ovum
Product Type	Report
Pages	14
ISBN Number	not applicable
Product Code	OVM00898

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Summary

This report presents the results of Ovum's survey of SMEs in Mexico, outlining their budget priorities and their attitudes towards telecoms sourcing, mobile services and overall usage patterns.

Content

Executive summary
In a nutshell
Key messages
SME budgets not moving
SMEs buy IT solutions from telcos
Mobile applications popular in Mexico
SMEs want improved service delivery
Analysis
Priorities and spending
Attitudes to telecoms
Telecoms budgets
Service improvement
Wireline perspective
Fixed services
Video conferencing
Mobile perspective
SME mobile priorities
About our survey
Scope
List of Tables
- Table 1: Mexico sample of the SME survey
List of Figures
- Figure 1: SMEs in Mexico: general views on telecoms
- Figure 2: SMEs in Mexico: expected budget changes
- Figure 3: SMEs in Mexico: areas for improvement
- Figure 4: SMEs in Mexico: value-added services
- Figure 5: SMEs in Mexico: managed services
- Figure 6: SMEs in Mexico: IP services
- Figure 7: SMEs in Mexico: features considered important when adopting IP telephony
- Figure 8: SMEs in Mexico: video conferencing demand
- Figure 9: SMEs in Mexico: mobile telecoms priorities
- Figure 10: SMEs in Mexico: adoption of mobile data applications