SMEs in Singapore: keen on managed services

Publication Date	June 2009
Publisher	Ovum
Product Type	Report
Pages	19
ISBN Number	not applicable
Product Code	OVM00905

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Summary

Here we present the views of the 100 SMEs in Singapore who took part in our SME survey. SMEs in Singapore are highly exposed to the global market but are still optimistic about spending in the current economic crisis.

Content

Executive summary
In a nutshell
Key findings
SMEs have a short-term view on budget trends
Mature market for managed services
SMEs are already deploying convergent networks but it is still early days for IP telephony and UC
Cisco and Avaya are the preferred equipment vendors for IP telephony
Mobility in SMEs is growing but users fund mobile services themselves
Security is the top priority in mobility
A challenging market for mobile applications
Analysis
SMEs' views on telecoms
SME expenditure
Good opportunities for managed services
Services providers
Internet access and networking
IP telephony and collaboration
Mobility solutions and applications
About our survey
Scope
List of Figures
- Figure 1: SMEs in Singapore: views on telecoms
- Figure 2: SMEs in Singapore: annual telecommunications services spend
- Figure 3: SMEs in Singapore: change in annual telecoms expenditure over next two years
- Figure 4: SMEs in Singapore: managed services with fixed monthly charges
- Figure 5: SMEs in Singapore: service providers
- Figure 6: SMEs in Singapore: areas for improvement
- Figure 7: SMEs in Singapore: services for Internet access
- Figure 8: SMEs in Singapore: expectations of converged networks
- Figure 9: SMEs in Singapore: expected use of solutions
- Figure 10: SMEs in Singapore: PBX and IP PBX equipment vendors
- Figure 11: SMEs in Singapore: reasons for not using or planning to use an IP phone system
- Figure 12: SMEs in Singapore: main mobile telecoms priorities
- Figure 13: SMEs in Singapore: mobile data applications companies currently use or plan to use
- Figure 14: SMEs in Singapore: voice mobility solutions for people moving around within the workplace