Unified communications strategies of global SIs

Publication Date	March 2009
Publisher	Ovum
Product Type	Report
Pages	19
ISBN Number	not applicable
Product Code	OVM00752

Buy this product or for assistance call +44 20 7060 7474

PDF £780.00$1297 | €873

PRINT £840.00$1397 | €940

FAX Order above formats by FAX

Summary

Unified communications (UC) has become a key solution for global systems integrators (SIs). UC is an important component in addressing SI clients' key business issues such as IT cost reduction and business efficiency.

Content

Executive summary
In a nutshell
Key findings
UC is an important strategic area for the global SIs
Consultancy skills and vertical industry expertise is seen as a key strength
All players see Cisco as a core component of their global UC strategy
Microsoft is seen as the key software collaboration partner by all but IBM
IBM is in a unique position, being both a software vendor and a multi-vendor SI channel
Issues for SIs and end users
For many SIs, vendor-agnostic advice is not a strong feature of the UC proposition
Managed solutions are not as prominent at might be expected
Some SIs have a clearer view of what constitutes a global offer' than others
The SIs will need to respond to evolving customer deployment models for UC solutions
Most of the SIs could do better at articulating their global UC offers
End users would benefit from closer collaboration between the global SIs and global telcos
Service provider profiles
Background to the study
Accenture: global UC strategy
UC vendor partnerships and skills
Engagement models and customers
New partnership
Accenture global UC solutions landscape
Dimension Data: global UC strategy
Vendor partnerships and skills
Engagement models and customers
Dimension Data: global UC solutions landscape
HP: global UC strategy
Vendor partnerships and skills
Deployment models and customers
HP: global UC solutions landscape
IBM GTS: global UC strategy
Vendor partnerships and skills
Deployment models and customers
IBM GTS: global UC solutions landscape
Wipro: global UC strategy
Vendor partnerships and skills
Deployment models and customers
Wipro: global UC solutions landscape
- Table 1: Accenture: global IPT/UC partnerships
- Table 2: Accenture: other global UC solutions
- Table 3: Dimension Data: global IPT/UC partnerships
- Table 4: Dimension Data: other global UC solutions
- Table 5: HP: global IPT/UC partnerships
- Table 6: HP: other global UC solutions
- Table 7: IBM: global IPT/UC partnerships
- Table 8: IBM: other global UC solutions
- Table 9: Wipro: global IPT/UC partnerships
- Table 10: Wipro: other global UC solutions
List of Figures
- Figure 1: Dimension Data's unified communications offerings and services