Mobile Device Management Report 2006-2011

Content

• 1 A clear business advantage is not yet visible in the operator MDM market
  • 1.2 New Services are Creating a New Need
  • 1.3 Over-the-Air Mobile Device Management Offers a Solution
  • 1.3 Challenges to Over-the-Air Mobile Device Management (OTA MDM)
  • 1.4 Market Trends
  • 1.5 Market Forecasts
  • 1.6 Conclusions
• 2 Introduction
  • 2.1 History of Device Management
  • 2.2 The Emergence of Over-the-Air Device Management
  • 2.3 Components of an MDM solution
    • 2.3.1 Defining MDM
    • 2.3.2 Two separate markets exist
      • 2.3.2.1 Enterprise/corporate market
      • 2.3.2.1 Operator/handset OEM market
  • 2.4 Research Methodology
  • 2.5 Focus and Objectives of the Report
• 3 Market Analysis and Forecasts
  • 3.1 Justification for MDM Implementation
    • 3.1.1 Operators and Handset Manufacturers
    • 3.1.1 Device complexity is increasing rapidly
    • 3.1.2 Impact of device complexity on consumer usage patterns
    • 3.1.3 Costs to Handset Manufacturers
      • 3.1.3.1 Recall costs are costing the industry billions and will continue to rise
      • 3.1.3.2 Effect of recalls on OEM and carrier brands
      • 3.1.3.3 Who is responsible for recalls?
      • 3.1.3.4 Which handset manufacturers are most plagued by firmware recalls?
    • 3.1.4 Operator Issues
      • 3.1.4.1 MDM as a tool for minimizing manual work for end-users
      • 3.1.4.2 3G and Smartphones
      • 3.1.4.3 Summary of Operator and OEM Benefits from MDM
  • 3.2 How OTA Works
  • 3.3 The Enterprise Market
    • 3.3.1 Why enterprises are adopting automated OTA device management
      • 3.3.1.1 Manage devices from multiple vendors and carriers
      • 3.3.1.2 Manage multiple user configurations and profiles
      • 3.3.1.3 Synchronize data, files and applications
      • 3.3.1.4 Deploy software updates
      • 3.3.1.5 Mitigate risk by securing remote devices with kill or lock functions
    • 3.3.2 How does enterprise DM differ from operator market?
  • 3.4 Glossary
  • 3.5 Technical Focus
    • 3.5.1 Server
    • 3.5.2 Intelligence layer
    • 3.5.3 Applications
    • 3.5.4 The DM/OTA process
  • 3.6 Standards
    • 3.6.1 Interoperability standards remain a work in progress
    • 3.6.2 OMA-DM/FUMO standard will drive operator deployments
    • 3.6.3 OMA-DM handsets still require some provisioning
    • 3.6.4 FUMO
      • 3.6.4.1 FUMO components and interfaces
      • 3.6.4.1.1 The FUMO Enabler
      • 3.6.4.1.2 The FUMO Agent Component
      • 3.6.4.1.3 The DM Client Component
      • 3.6.4.1.4 The Large Object Download function of the DM Client
      • 3.6.4.1.5 The Alternate Download Client component in the device
      • 3.6.4.1.6 The DM Server component
      • 3.6.4.1.7 The Interface FUMO-1
    • 3.6.5 PIC
  • 3.7 Types of MDM Applications
    • 3.7.1 Provisioning/Configuration
      • 3.7.1.1 Two methods exist for initial non-manual provisioning
      • 3.7.1.2 Typical features encompassed in a configuration application
    • 3.7.2 Firmware over-the-air
      • 3.7.2.1 Three approaches to FOTA
      • 3.7.2.1.1 Patching
      • 3.7.2.1.2 Padding
      • 3.7.2.1.3 Computation
      • 3.7.2.2 Characteristics of an efficient update process
      • 3.7.2.1 Handset OEMs that offer FOTA
      • 3.7.2.2 Financial Advantage of FOTA
      • 3.7.2.3 FOTA is evolving towards supporting customization and personalisation
      • 3.7.2.4 Challenges to FOTA updating
    • 3.7.3 Diagnostics
    • 3.7.4 MDM Can Mitigate Unnecessary Product Returns
  • 3.8 Market Characteristics
    • 3.8.1 Operators
      • 3.8.1.1 What do operators want from MDM?
      • 3.8.1.2 Operator attitudes to OTA MDM
      • 3.8.1.3 Operator Deployments
    • 3.8.2 MDM Vendors
    • 3.8.3 Operator MDM market is open to vendors and large system integrators
    • 3.8.3 The Role of SIM Cards in MDM
      • 3.8.3.1 High-capacity SIMs and personalization
  • 3.9 Geographical Differences
    • 3.9.1 Japan and Asia
      • 3.9.1.1 A sophisticated FOTA market
      • 3.9.1.2 Japanese experience shows the dangers of OTA configuration
    • 3.9.2 Europe
      • 3.9.2.1 SIM Issues and SIM-secured FOTA
      • 3.9.2.2 Configuration will remain the main MDM deployment in Europe in the short term
    • 3.9.3 United States
    • 3.9.4 Rest of the World
  • 3.10 Barriers to MDM Implementation in the Operator Market
    • 3.10.1 Longetivity of legacy terminals
    • 3.10.2 Penetration of FOTA handsets
    • 3.10.3 Installed base of 3G phones
    • 3.10.4 Customization and personalization will result in a flexible and complex software environment
  • 3.11 Market trends
    • 3.11.1 Towards a customer focus
    • 3.11.2 Operator MDM market will assume the characteristics of enterprise DM
    • 3.11.3 Automated solutions will become ubiquitous
    • 3.11.4 Virus protection via OTA
    • 3.11.5 Value-added services
    • 3.11.6 Managed MDM services will gain in popularity
    • 3.11.7 Customization
      • 3.11.7.1 BPM and customization
      • 3.11.7.2 The emergence of SOAs
    • 3.11.8 Business intelligence and analytics
  • 3.12 Revenue and deployment forecasts
• 4 Competitive Landscape
  • 4.1 Bitfone
  • 4.1 Company profile
    • 4.1.2 Product and strategic analysis
  • 4.2 Brightpoint
  • 4.3 Ericsson
    • 4.3.1 Company profile
    • 4.3.2 Product analysis
  • 5.4 HP
  • 4.5 IBM
  • 4.6 InnoPath
    • 4.6.1 Company profile
    • 4.6.2 Product and strategic analysis
  • 4.7 Insignia
    • 4.7.1 Company profile
    • 4.7.2 Analysis
  • 4.8 LogicaCMG
  • 4.9 mFormation
    • 4.9.1 Company profile
    • 4.9.2 Product and strategic analysis
  • 4.10 Mobilethink
  • 4.11 Motorola
    • 4.11.1 Company profile
    • 4.11.2 Product and strategic analysis
  • 4.12 Nokia
    • 4.12.1 Product and strategic analysis
  • 4.13 Perlego
  • 4.14 Red Bend
    • 4.14.1 Company profile
    • 4.14.2 Product and strategic analysis
  • 4.15 Sicap
    • 4.15.1 Company profile
    • 4.15.2 Sicap analysis
  • 4.16 SmartTrust
    • 4.16.1 Company profile
    • 4.16.2 Product and strategic analysis
  • 4.17 Synchronica
    • 4.17.1 Company profile
    • 4.17.2 Product and strategic analysis
  • 4.18 Sybase iAnywhere
    • 4.18.1 Company profile
    • 4.18.2 Product and strategic analysis
  • 4.19 VeriSign
  • 4.20 OTA Flash Forum
• 5 Conclusions and Recommendations
  • 5.1 Conclusions
  • 5.2 Recommendations
    • 5.2.1 For Vendors
    • 5.2.2 For Operators
  • 5.3 For Handset Manufacturers
• List of Tables
  • Table 3.4: Penetration of 3G Handsets by Country in Western Europe, 2005-2010
  • Table 3.1: Mobile Phone Capabilities by Generation - 2.5G vs 3G handsets
  • Table 4.7: Costs savings achievable with FOTA
  • Table 3.5: Characteristics of Enterprise vs Consumer Focused MDM
  • Table 3.12: Comparison of typical vs HC SIMs
  • Table 3.13: Handset terminals recalled in Japanese market
  • Table 3.3: Handset models recalled
  • Table 3.6: OTA-enabled handset models
  • Table 3.11: Major Configuration and Diagnostics Solution Providers
  • Table 3.9: Operators that have rolled out OTA MDM
  • Table 3.8: FOTA updating challenges
  • Table 3.10: Major FOTA solution providers
  • Table 3.2: Brand Trust among consumers of Handset Makers and Carriers
  • Table 3.4: Relative Monthly Consumption of Mobile Data Services By Type Over 2G and 3G Networks
  • Table 4.1: Major MDM vendors by category
  • Table 4.3: InnoPath's iMDM Device Suite
  • Table 4.5: Nokia Service Management solution
  • Table 4.9: Synchronica's device management product portfolio
  • Table 4.8: S martTrust's partners and customers
  • Table 4.6: vCurrent mobile technology
  • Table 4.10: Afaria MDM solution features
  • Table 4.7: Sicap's operator customers
  • Table 4.4: mFormation's operator customers
  • Table 4.2: Fusion DM components
• List of Figures
  • Figure 2.1: MDM and its components
  • Figure 3.1: Packet exchange in a DM session
  • Figure 3.2: FUMO architecture
  • Figure 3.3: Current MDM capabilities
  • Figure 3.4: Role of MDM in the value chain
  • Figure 3.5: FOTA update process
  • Figure 4.1: Mobilethink Terminal Management Platform architecture
• List of Charts
  • Chart 3.1: Mobile device trends - average number of applications and updates per handset, 2003-2011
  • Chart 3.2: Percent of mobile users who avoid new services due to device complexity
  • Chart 3.3: Firmware recall costs, 2004-2006
  • Chart 3.4: Typical cost breakdown for handset recalls (%)
  • Chart 3.5: Smartphone Shipment as a Percentage of Total Handset Shipment, 2005-2011
  • Chart 3.6: Typical handset memory storage capacity, 2005-2011
  • Chart 3.7: Cost savings that can be achieved by operators through OTA diagnosing and repair, 2005-2010
  • Chart 3.8: Worldwide Data Revenue (2005-2011)
  • Chart 3.9: Worldwide Average Data ARPU (2003-2011)
  • Chart 3.10: Survey - What do you view as the top barriers slowing the adoption of FOTA?
  • Chart 3.11: Percentage of MDM market that is automated in the configuration component
  • Chart 3.12: Percentage of European customer care inquires related to configuration
  • Chart 3.13: Voice and data ARPU of to 4 US carriers, Q3 2004-Q2 2006
  • Chart 3.14: FOTA-enabled handset shipments and as % of total handset shipments, 2006-2011
  • Chart 3.15: Operator deployments of OTA MDM, 2006 & 2011
  • Chart 3.16: Operator MDM revenues, 2006-2011
  • Chart 3.17: Enterprise MDM revenues, 2006-2011
  • Chart 3.18: Operator vs Enterprise MDM revenues, 2006-2011
  • Executive Summary
• Appendices
  • Appendix A Lead author's profile
  • Appendix B About visiongain
  • Appendix C Report evaluation form 3 UK
• Companies Listed
  • Accenture
  • Aepona
  • AND Cellular
  • Axalto
  • BenQ-Siemens
  • Bharti Airtel
  • Bitfone
  • Brasil Telecom
  • Brightpoint
  • Celtel
  • China Mobile
  • Cingular
  • Claro
  • Comcel
  • Cosmote
  • Ericsson
  • Freescale Semiconductor
  • F-Secure
  • Gemplus
  • Giesecke & Devrient
  • Hitachi
  • HP
  • iAnywhere
  • IBM
  • InnoPath
  • Insignia
  • KDDI
  • Kyocera
  • LG
  • LogicaCMG
  • McAfee
  • MegaFon
  • mFormation
  • Telefonica
  • TAT (The Astonishing Tribe)
  • T-Mobile Germany
  • Telenor
  • Toshiba
  • T-Mobile Slovak Republic
  • T-Mobile USA
  • Trend Micro
  • T-Mobile
  • T-Mobile Hungary
  • Telecel
  • Telemovil
  • Microsoft
  • Mitsubishi
  • Mobilethink
  • Mobilethink
  • Motorola
  • MTN
  • NEC
  • Nokia
  • NTT DoCoMo
  • O2
  • O2 Germany
  • O2 UK
  • Oberthur
  • OMA
  • Openwave
  • Opera Software
  • Orange
  • Orange France
  • OTA Flash Forum
  • Palm
  • Panasonic
  • Perlego
  • Red Bend
  • RIM
  • Rogers Wireless
  • Sagem Orga
  • Samsung
  • Sanyo
  • Sharp
  • Sicap
  • SK Telecom
  • SmartTrust
  • Softbank
  • Sonofon
  • Sony
  • Sony Ericsson
  • Sprint
  • Swapcom
  • Swisscom Mobile
  • Symantec
  • Symbian
  • Synchronica
  • Unicell
  • UTStarcom
  • VeriSign
  • Verizon
  • Virgin Mobile
  • Vodafone
  • Wacom Components
  • ZTE Corp