Mobile Workforce Management

This IDC study investigates the emerging market for mobile workforce management. It highlights the emerging trends for white- and blue-collar applications. We evaluate the role professional services play for the effective mobile workforce management provision. Moreover, we throw light on the complex landscape of emerging providers of mobile workforce management solutions. This study supports both end users and providers in structuring their strategy regarding mobile workforce management solutions.

"Mobile workforce management is about supporting business processes in a mobile environment. All too often, we see providers that get entangled in devising technological possibilities. Instead they should use their energy to design solutions that support business processes in a mobile environment,"said Dan Bieler, consulting director, European Telecommunications and Networking, IDC.