SMEs in The UK

UK SMEs are aware of the benefits that new technology brings to their business. They are attracted by predictable monthly charging models and are good targets for bundled, managed and hosted services. There is clearly an opportunity for service providers offering managed services, with a significant number of SMEs interested in adopting new solutions as a managed service package.

This report presents the results of our survey of SMEs in the UK, outlining their budget priorities and attitudes to telecoms sourcing and usage.

• Executive summary
• In a nutshell
• Key messages
• UK budget predictions are optimistic
• SMES are satisfied with service providers
• Service providers are in a good position to extend into other areas
• Cost savings are the most important driver for unified communications
• Security, cost control and device management are the main mobility concerns
• Telecoms attitudes and budgets
• Attitudes to telecoms
• Telecoms budgets
• Customer satisfaction
• Service improvement
• Fixed services
• Service providers
• Adjacent services
• Managed services
• Unified communications
• IP telephony
• Video conferencing
• Mobile services
• Service providers
• Attitudes to mobile services
• Mobile data applications
• Mobile voice
• Mobile staff and devices
• About our survey
• List of Tables
  • Table 1: Business size sample of the SME survey
• List of Figures
  • Figure 1: UK SMEs' attitudes to telecoms
  • Figure 2: Budget trends
  • Figure 3: Budget distribution
  • Figure 4: Service provider satisfaction
  • Figure 5: Important areas for improvement in service delivery
  • Figure 6: Main service providers
  • Figure 7: Adjacent services
  • Figure 8: SMEs and managed services
  • Figure 9: Drivers of convergence
  • Figure 10: UC applications
  • Figure 11: IP telephony users are interested in UC applications
  • Figure 12: Video conferencing
  • Figure 13: Mobile service providers
  • Figure 14: UK SMEs' mobile priorities
  • Figure 15: Mobile data applications
  • Figure 16: Mobile voice integration
  • Figure 17: Staff mobility
  • Figure 18: Staff devices