SMEs in The UK

Attracted to Managed Services

Publication Date	August 2009
Publisher	Ovum
Product Type	Report
Pages	21
ISBN Number	not applicable
Product Code	OVM00950

Buy this product or for assistance call +44 20 7060 7474

PDF £1,440.00$2395 | €1612

PRINT £1,500.00$2495 | €1679

FAX Order above formats by FAX

Summary

UK SMEs are aware of the benefits that new technology brings to their business. They are attracted by predictable monthly charging models and are good targets for bundled, managed and hosted services. There is clearly an opportunity for service providers offering managed services, with a significant number of SMEs interested in adopting new solutions as a managed service package.

This report presents the results of our survey of SMEs in the UK, outlining their budget priorities and attitudes to telecoms sourcing and usage.

Content

Executive summary
In a nutshell
Key messages
UK budget predictions are optimistic
SMES are satisfied with service providers
Service providers are in a good position to extend into other areas
Cost savings are the most important driver for unified communications
Security, cost control and device management are the main mobility concerns
Telecoms attitudes and budgets
Attitudes to telecoms
Telecoms budgets
Customer satisfaction
Service improvement
Fixed services
Service providers
Adjacent services
Managed services
Unified communications
IP telephony
Video conferencing
Mobile services
Service providers
Attitudes to mobile services
Mobile data applications
Mobile voice
Mobile staff and devices
About our survey
List of Tables
- Table 1: Business size sample of the SME survey
List of Figures
- Figure 1: UK SMEs' attitudes to telecoms
- Figure 2: Budget trends
- Figure 3: Budget distribution
- Figure 4: Service provider satisfaction
- Figure 5: Important areas for improvement in service delivery
- Figure 6: Main service providers
- Figure 7: Adjacent services
- Figure 8: SMEs and managed services
- Figure 9: Drivers of convergence
- Figure 10: UC applications
- Figure 11: IP telephony users are interested in UC applications
- Figure 12: Video conferencing
- Figure 13: Mobile service providers
- Figure 14: UK SMEs' mobile priorities
- Figure 15: Mobile data applications
- Figure 16: Mobile voice integration
- Figure 17: Staff mobility
- Figure 18: Staff devices