Frost & Sullivan Speaks Candidly with U.S. Automotive Shop Owners

Publication Date	November 2008
Publisher	Frost & Sullivan
Product Type	Report
Pages	165
ISBN Number	not applicable
Product Code	FRS00415

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Summary

This study summarizes the opinions of U.S. Shop owners on issues impacting their businesses in 2008. Issues examined include part choices, parts accessibility, the economy, fuel prices, and consumer behavior changes.

Content

1 Frost & Sullivan Speaks Candidly with U.S. Automotive Shop Owners
- Frost & Sullivan Speaks Candidly with U.S. Automotive Shop Owners
  - Frost & Sullivan Speaks Candidly with U.S. Automotive Shop Owners
- Transcripts Group 1: Five Shops or Less
  - Note to the Reader
  - Introductions
  - Individual Owners versus Small Fleets?
  - What do Customers Want?
  - Rising Fuel Prices
  - Repair Work
  - Maintenance Work
  - Comparative Shopping
  - Changes in Customer Behavior
  - Impact of Rising Fuel Prices on Business Operations
  - Changing Customer Demands
  - Long Term Trends
  - OE vs. Aftermarket Parts
  - General Trends regarding Parts
  - Equipment Purchases
  - Bays
  - Technicians
  - Technician Change
  - Hybrids
  - Other Important Changes
  - Vehicle Brands
  - Vehicle Mix
  - Private Label
  - Premium Private Label Products
  - Program Group/WD Private Label Products
- Transcripts Group 1: Five Shops or Less Continued
  - Budget Private Label Products
  - Scoring of Private Label Products
  - OE Brands in the Aftermarket
  - Vendors and Suppliers
  - Vendors and Suppliers: What Should They Know?
  - Wrap up
- Transcripts Group 2: Greater than Six Shops
  - Note to the Reader
  - Introductions
  - Individual Owners versus Small Fleets?
  - What do Customers Want?
  - Rising Fuel Prices
  - Repair Work
  - Maintenance Work
  - Comparative Shopping
  - Changes in Customer Behavior
  - Fuel Efficiency
  - Impact of Rising Fuel Costs on Business Operations
  - Changing Customer Demands
  - Long Term Trends
  - OE vs. Aftermarket Parts
  - General Trends regarding Parts
  - Equipment Purchases
  - Bays
  - Technicians
  - Technician Change
  - Hybrids
  - Other Important Changes
  - Economic Conditions
  - Vehicle Brands
  - Vehicle Mix
  - Private Label
- Transcripts Group 2: Greater than Six Shops Continued
  - Premium Private Label Products
  - Program Group/WD Private Label Products
  - Budget Private Label Products
  - Scoring of Private Label Products
  - OE Brands in the Aftermarket
  - Vendors and Suppliers
  - Vendors and Suppliers: What should they Know?
  - Wrap up