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Integrated Telco Structures

Focus On The Customer

Publication Date August 2007
Publisher Ovum
Product Type Report
Pages 20
ISBN Number not applicable
Product Code OVM00433
Price

£900.00
approximately: $1,768 | €1,144

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Summary

Following on from our September 2005 report, 'Incumbent organisational structures: the way forward', we take a look at some of the structures that have been implemented by integrated telcos, investigate the rationale behind these changes and look at their expected impact.

Content

  • Key messages
  • Evolution of the telco
  • The traditional telco
  • Telcos and adjacent sectors
  • The modern telco
  • Four types of telco structure
  • Type 1 - The traditional telco silos
  • Type 2 - Top level customer focus (Customer Lite)
  • Type 3 - Full customer centric segmentation (Customer Full)
  • Type 4 - Full retail and operational integration (Optimum integrated structure)
  • Implications for operators
  • Type 1 operators
  • Type 2 operators
  • Type 3 operators
  • Type 4 operators
  • Table of figures
    • Figure 1 Traditional telco structure
    • Figure 2 The solar system of telecoms and adjacent sectors
    • Figure 3 Current telco restructuring trends
    • Figure 4 Telefnica Group new structure
    • Figure 5 KPN's new organisational structure
    • Figure 6 The evolution of KPN's structure from 2004-
    • Figure 7 Ovum view on the optimum integrated telco structure
    • Figure 8 Telecom Italia's new structure