Integrated Telco Structures

Focus On The Customer

Publication Date	August 2007
Publisher	Ovum
Product Type	Report
Pages	20
ISBN Number	not applicable
Product Code	OVM00433

Buy this product or for assistance call +44 20 7060 7474

PRINT £1,080.00$1796 | €1209

FAX Order above formats by FAX

Summary

Following on from our September 2005 report, 'Incumbent organisational structures: the way forward', we take a look at some of the structures that have been implemented by integrated telcos, investigate the rationale behind these changes and look at their expected impact.

Content

Key messages
Evolution of the telco
The traditional telco
Telcos and adjacent sectors
The modern telco
Four types of telco structure
Type 1 - The traditional telco silos
Type 2 - Top level customer focus (Customer Lite)
Type 3 - Full customer centric segmentation (Customer Full)
Type 4 - Full retail and operational integration (Optimum integrated structure)
Implications for operators
Type 1 operators
Type 2 operators
Type 3 operators
Type 4 operators
Table of figures
- Figure 1 Traditional telco structure
- Figure 2 The solar system of telecoms and adjacent sectors
- Figure 3 Current telco restructuring trends
- Figure 4 Telefnica Group new structure
- Figure 5 KPN's new organisational structure
- Figure 6 The evolution of KPN's structure from 2004-
- Figure 7 Ovum view on the optimum integrated telco structure
- Figure 8 Telecom Italia's new structure