Ovum Navigator: infrastructure outsourcing

Publication Date	August 2008
Publisher	Ovum
Product Type	Report
Pages	21
ISBN Number	not applicable
Product Code	OVM00576

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Summary

A key feature of the Ovum Navigators is client feedback, and our interviews and surveys have yielded some common themes: many clients feel their vendors need to be more proactive in updating systems for efficiency; a number of clients pointed to a lack of legacy skills on the part of their suppliers; and theres a contrast between customers who want forward-looking transformation of their IT and those who want dependability at the most affordable price. No vendor ticks every box and even those rated strong on strategy and execution may not offer the most comfortable fit for every client.

Content

Scope
- Purpose of the Navigator
- What is covered by Ovums definition of infrastructure outsourcing?
- What is not covered?
- How were vendors selected for inclusion in the Navigator?
Research and evaluation methodology
- Outline of research methodology
- Evaluation criteria
Findings of the research
- The Ovum Navigator grid
- Vendor evaluations
Vendor snapshots
- Atos Origin
- Capgemini
- CSC
- EDS
- Fujitsu Services
- Getronics
- HCL
- HP
- IBM
- T-Systems
- TCS
- Unisys
Table of figures
- Figure 1 Ovum Navigator grid with descriptions of positions
- Figure 2 Ovums IO Navigator grid for Europe