IT Governance For Telcos

Publication Date	September 2007
Publisher	Ovum
Product Type	Report
Pages	14
ISBN Number	not applicable
Product Code	OVM00434

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Summary

In today's business world IT touches on all areas of an organisation and its business processes. Most commonly we are aware of IT governance as a means of supporting corporate governance (financial reporting, security and compliance), as well as optimising the performance of the IT function itself. It applies to all verticals, but in this report we review IT governance in the telecoms sector only.

IT governance is relevant now for telcos as it supports the business and technology transformation they are undertaking as part of the move to next-generation networks (NGNs) and the drive for an improved customer experience.

This report provides an introductory overview to IT governance in the telecoms sector and combines input from our IT practices, industry bodies, as well as primary research with CIOs, chief architects and senior managers in a representative sample of fixed and mobile network operators (collectively referred to as telcos) in Western Europe.

Content

Key messages for telcos
What is IT governance?
It Governance Methods
What is 'IT' in the telecoms sector?
Why is IT governance important to telcos?
How are telcos implementing IT governance?
It depends on the type of telco
Organisational impact
Relationships with the business
Resourcing and skills
Managing IT risk
Formal methodologies
Managing suppliers
Implications for telco suppliers
Recommendations
Table of figures
- Figure 1 IT governance methods
- Figure 2 The ITIL framework for service management
- Figure 3 Telco IT spend can be split into three categories
- Figure 4 Service creation process - France Telecom's process governance