Consumer VOIP

A Market Update

Publication Date	August 2006
Publisher	Ovum
Product Type	Report
Pages	12
ISBN Number	not applicable
Product Code	OVM00089

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Summary

2005 was the year when VoIP can be said to have turned the corner in terms of credibility. Many service providers were falling over themselves to announce a new offering and consumer awareness - along with press column inches - grew multi-fold. Mark Main highlights some of the key changes of the consumer VoIP market that have taken place and where it may lead next.

Content

Key messages
- Scope of flat-rate packages is widening
- VoIP uptake is not always driven by broadband penetration
- Good marketing is key
- There is still room for improvement in quality and reliability
- Packaged bundles have experience fastest growth
- Rapid change is occurring in customer equipment
Consumer VoIP overview
Security and service vulnerability
Interconnect (VoIP peering)
Regulation - still a mixed picture
Market trends
Customer equipment issues