U.S. Business VoIP Services

A Demand-Side View from the 2008 U.S. WAN Manager Survey

Publication Date	January 2009
Publisher	IDC
Product Type	Report
Pages	25
ISBN Number	not applicable
Product Code	IDC06679

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Summary

This IDC study presents the findings around the VoIP services market, including managed, IP Centrex, SIP trunking solutions, and contact centers, in this year's U.S. WAN Manager Survey. The survey focuses on companies of all sizes, yet results are broken out by less than 100, 100-499, 500-999, 1,000-4,999, and 5,000+ employees.

"IDC's WAN Manager Survey provides good insight into the growing trend toward enterprise voice over IP services," says Carrie MacGillivray, senior research analyst, Enterprise Mobility and IP Communications Services. "VoIP over IP VPN remains the preferred connectivity method for businesses of all sizes."

Content

IDC Opinion
In This Study
- Methodology
- Demographics
- Figure: Respondents by Company Size
- Figure: Respondents by Vertical Industry
- Figure: Respondents by Location of Corporate Sites: U.S. Only and Multinational by Company Size
- Figure: Respondent by Title
- Figure: Respondents by Total Gross Sales Volume
- Table: Respondents by Company Size and Vertical Industry (% of Respondents)
- Corporate WAN Connectivity
- Figure: Number of Business Locations Connected to the Corporate WAN by Company Size
- Figure: Number of Business Locations Outside the United States Connected to Corporate WAN
- Table: Number of Business Locations Connected to the Corporate WAN by Company Size (% of Respondents)
Situation Overview
- Introduction
- Figure: Drivers of Organization's Network Evolution
- Table: Drivers of Organization's Network Evolution by Company Size (% of Respondents)
- IP Telephony
- Table: VoIP Configurations by Company Size (% of Respondents)
- Table: Planned VoIP Deployments in the Next 12 Months by Company Size (% of Respondents)
- Table: IP PBX Management by Company Size (% of Respondents)
- Table: IP PBX Management Location by Company Size (% of Respondents)
- Table: IP PBX Management Options in Use by Company Size (% of Respondents)
- Figure: SIP Trunking Implementation by Company Size
- Table: Reasons for Deploying VoIP by Company Size (% of Respondents)
- Table: Manufacturer of IP PBX by Company Size (% of Respondents)
- Table: Reasons for Using IP Centrex by Company Size (% of Respondents)
- Table: IP Centrex Service Supplier by Company Size (% of Respondents)
- Call/Contact Center
- Table: Presence of Call/Contact Center by Company Size (% of Respondents)
- Table: Use of VoIP for Call/Contact Center by Company Size (% of Respondents)
- Table: Call/Contact Center Management by Company Size (% of Respondents)
Future Outlook
Essential Guidance
Learn More
- Related Research
- Synopsis