VoIP in Europe

A country Analysis

Publication Date	July 2005
Publisher	iReach
Product Type	Report
Pages	72
ISBN Number	not applicable
Product Code	ICH00071

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Summary

This report analyses VoIP in Europe throughout the various countries. Voice over Internet protocol (VoIP) is a technology practice for transmitting voice conversations over a data network using the Internet Protocol (IP). Within the last 10 years it has developed from a little known free downloadable service used by 'technies' to a multi million euro industry worldwide and a service now in use by thousands of large organisations. Industry commentators are noting it as the biggest development in telecommunications in many years with many feeling is justifies the current hype it is creating.

We are seeing a divergence between the US and Europe in the distribution of VoIP usage. In the US, 75% of VoIP revenues will be generated within the Corporate and Business Sectors, while in Europe, this will represent 65% of total VoIP revenues, iReach estimate global VoIP revenues to reach €44 billion by 2008.
We have analysed 12 companies, 6 of which are categorised as Incumbents while 6 are categorised as Challengers. Within the incumbents, 2 (Telecom Italia and France Telecom) have lead with Residential VoIP offerings, 2 (T-com and Telenor) with a Corporate only VoIP offering and 2 (AT&T and BT) with VoIP offerings for both Corporate and Residential.

Within the challengers we had 2 (Vonage and Telio) pure-play VoIP providers, 2 pure-play Broadband providers (Free and Arcor), and 2 system Integrators (Colt and C&W).

Content

Executive Summary
Telecom Vendor Voip Issues
1 Country: UK
- 1.1 Consideration
- 1.2 Overview of UK market
- 1.3 BT
  - 1.3.1 Products
  - 1.3.2 Price Plans and Promotions
  - 1.3.3 Branding
  - 1.3.4 Channel to Market
  - 1.3.5 Key Success Factors
  - 1.3.6 Inhibitors
  - 1.3.7 Doing VoIP well?
  - 1.3.8 Key Takeaways
- 1.4 Cable & Wireless
  - 1.4.1 Products
  - 1.4.2 Price Plans and Promotions
  - 1.4.3 Branding
  - 1.4.4 Channel to Market
  - 1.4.5 Key Success Factors
  - 1.4.6 Inhibitors
  - 1.4.7 Doing VoIP well?
  - 1.4.8 Key Takeaways
2 Country: Us
- 2.1 Considerations
- 2.2 Market Overview
- 2.3 AT&T
  - 2.3.1 Pro ducts
  - 2.3.2 Price Plans and Promotions
  - 2.3.3 Branding
  - 2.3.4 Channel to Market
  - 2.3.5 Key Success Factors
  - 2.3.6 Inhibitors
  - 2.3.7 Doing VoIP well?
  - 2.3.8 Key Takeaways
- 2.4 Vonage
  - 2.4.1 Products
  - 2.4.2 Price Plans and Promotions
  - 2.4.3 Branding
  - 2.4.4 Channel to Market
  - 2.4.5 Key Success Factors
  - 2.4.6 Inhibitors
  - 2.4.7 Doing VoIP well?
  - 2.4.8 Key Takeaways
3 Country: Germany
- 3.1 Considerations
- 3.2 Market Overview
- 3.3 T-Com
  - 3.3.1 Pro ducts
  - 3.3.2 Price Plans and Promotions
  - 3.3.3 Branding
  - 3.3.4 Channel to Market
  - 3.3.5 Key Success Factors
  - 3.3.6 Inhibitors
  - 3.3.7 Doing VoIP well?
  - 3.3.8 Key Takeaways
- 3.4 Arcor
  - 3.4.1 Pro ducts
  - 3.4.2 Price Plans and Promotions
  - 3.4.3 Branding
  - 3.4.4 Channel to Market
  - 3.4.5 Key Success Factors
  - 3.4.6 Inhibitors
  - 3.4.7 Doing VoIP well?
  - 3.4.8 Key Takeaways
4 Country: Norway
- 4.1 Considerations
- 4.2 Market Overview
- 4.3 Telenor
  - 4.3.1 Products
  - 4.3.2 Price Plans and Promotions
  - 4.3.3 Branding
  - 4.3.4 Channel to Market
  - 4.3.5 Key Success Factors
  - 4.3.6 Inhibitors
  - 4.3.7 Doing VoIP well?
  - 4.3.8 Key Takeaways
- 4.4 Telio
  - 4.4.1 Products
  - 4.4.2 Price Plans and Promotions
  - 4.4.3 Branding
  - 4.4.4 Channel to Market
  - 4.4.5 Key Success Factors
  - 4.4.6 Inhibitors
  - 4.4.7 Doing VoIP well?
  - 4.4.8 Key Takeaways
5 Country: France
- 5.1 Considerations
- 5.2 Market Overview
- 5.3 France Telecom
  - 5.3.1 Products
  - 5.3.2 Price Plans and Promotions
  - 5.3.3 Branding
  - 5.3.4 Channel to Market
  - 5.3.5 Key Success Factors
  - 5.3.6 Inhibitors
  - 5.3.7 Doing VoIP well?
  - 5.3.8 Key Takeaways
- 5.4 Free Telecom
  - 5.4.1 Products
  - 5.4.2 Price Plans and Promotions
  - 5.4.3 Branding
  - 5.4.4 Channel to Market
  - 5.4.5 Key Success Factors
  - 5.4.6 Inhibitors
  - 5.4.7 Doing VoIP well?
  - 5.4.8 Key Takeaways
6 Country: Italy/ Europe-Wide
- 6.1 Considerations
- 6.2 Market Overview
- 6.3 Telecom Italia
  - 6.3.1 Products
  - 6.3.2 Price Plans and Promotions
  - 6.3.3 Branding
  - 6.3.4 Channel to Market
  - 6.3.5 Key Success Factors
  - 6.3.6 Inhibitors
  - 6.3.7 Doing VoIP well?
  - 6.3.8 Key Takeaways
7 Country: Europe-Wide
- 7.1 Considerations
- 7.2 Colt
  - 7.2.1 Products
  - 7.2.2 Price Plans and Promotions
  - 7.2.3 Branding
  - 7.2.4 Channel to Market
  - 7.2.5 Key Success Factors
  - 7.2.6 Inhibitors
  - 7.2.7 Doing VoIP well?
  - 7.2.8 Key Takeaways