VoIP in the U.S. Small and Medium-Sized Business Market

Increasing Awareness Beyond Cost Savings

Publication Date	December 2005
Publisher	IDC
Product Type	Report
Pages	8
ISBN Number	not applicable
Product Code	IDC01136

Price

£1,980.00
approximately: $3,496 | €2,511

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Summary

This study discusses the need for providers and channel partners ? even with the significant opportunity present in the SMB VoIP market ? to focus their efforts on SMBs that are aware of the VoIP technology, understand the benefits offered by VoIP functionalities, and are under pressure to compete with larger organizations.

Companies Mentioned: Avaya; Cisco; Linksys; NCR

Content

In This Study
- Methodology
Situation Overview
- Current VoIP Adoption and Intentions
- Table: Stage of U.S. Small and Medium-Sized Business VoIP Awareness and Plans (% of Respondents)
- Trials Before Network Tribulations
- Key Reasons for VoIP Interest: Small Versus Medium-Sized Companies
- Table: Share of U.S. Small Businesses with Dedicated IT Staff, 2005
- Table: Factors Considered Important by U.S. Small and Medium-Sized Businesses in Evaluating VoIP (% of Respondents)
- New Levels of Manageability for SMBs from Avaya and Cisco
- In a Sea of SMBs, There Are Critical Segments to Target for VoIP
- Table: U.S. Small Business VoIP Adoption by Technology Sophistication - Broadband Users and Those with Full-Time IT Staff (% of Respondents)
Future Outlook
Essential Guidance
Learn More
- Related Research
- Methodology
- Synopsis