Worldwide VoIP Support Services 2006-2010 Forecast and Analysis

Publication Date	September 2006
Publisher	IDC
Product Type	Report
Pages	41
ISBN Number	not applicable
Product Code	IDC00544

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£2,245.00
approximately: $4,500 | €2,815

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Summary

This study presents a 2006-2010 forecast and competitive analysis for the worldwide VoIP support services market. The VoIP market is beginning a transformation. Currently, VoIP equipment vendors provide integrated solutions. IDC expects this will change as the VoIP market evolves and vendors begin providing software that runs on a dedicated server. As this evolution takes place, network equipment vendors will need to alter their support services model to focus more on supporting the software, rather than supporting the entire system.

Companies Mentioned: Cisco; Siemens; Mitel; 3 Com; NEC

Content

In This Study
- Methodology
  - Definitions
    - Gateway
    - Enterprise Softswitch
    - IP PBX System
    - IP PBX Line/Seat
    - IP Trunking
    - Private Branch Exchange
  - Selection of Profiled Vendors
    - Market Sizing Methodology
Situation Overview
- Nature of the VoIP Market and Support Services
- Nature of the Networking Support Services Market
  - VoIP Hardware Support Services
  - VoIP Software Support Services
Future Outlook
- Forecast and Assumptions
- Table: Key Forecast Assumptions for the Worldwide VoIP Support Services Market, 2006-2010
  - VoIP Equipment and Support Services Forecast
  - VoIP Support Services Revenue
  - Table: Worldwide IP PBX Equipment Shipments and Revenue, 2005-2010
  - Table: Worldwide VoIP Support Services Spending, 2005-2010
- Vendor Profiles
  - Cisco
  - Table: Cisco at a Glance
  - Table: Cisco Severity Classifications
  - Table: Cisco VoIP Software Support Portfolio
  - Table: Cisco VoIP Hardware Support Portfolio
  - NEC
  - Table: NEC at a Glance
  - Table: NEC Severity Classifications
  - Table: NEC VoIP Software Support Portfolio
  - Table: NEC VoIP Hardware Support Portfolio
  - Siemens
  - Table: Siemens at a Glance
  - Table: Siemens Severity Classifications
  - Table: Siemens VoIP Software Support Portfolio
  - Table: Siemens VoIP Hardware Support Portfolio
Essential Guidance
- For Network Equipment Vendors
- For Server Vendors
Learn More
- Related Research
- Synopsis