6 reports

For instance, they can begin an interaction using one channel, such as mobile or online banking, which they can then continue to use at home.

  • Banking
  • Online Banking
  • United States
  • World
  • Forecast

Security remains the number one reason for non-adoption of mobile banking among mass affluents Similar to online banking, security is the number one reason preventing non-adopters from using mobile banking.

  • Mobile Banking
  • Online Banking
  • Retail Banking
  • Singapore
  • Demand

Source: HSBC Banks in Hong Kong should consider sending SMS verification codes to access online banking platforms in replacement of PIN devices to assure customers that their online banking platforms are safe.

  • Mortgage
  • Online Banking
  • Retail Banking
  • China
  • Demand

It would appear that up-to-date digital banking services are less important for mass affluent customers than for retail customers.

  • Online Banking
  • Retail Banking
  • Singapore
  • Demand

REASON FOR NON-USE Security fears are the main reason for not using online banking Survey results suggest security concerns and forgetting login details are key reasons for non-use of online banking, although preference for other channels is the primary motivation.

  • Application
  • Online Banking
  • Retail Banking
  • United Kingdom
  • Demand

Thomas considers general insurance to be one of the few areas of finance that is currently underserved.

  • E-Trading
  • Insurance
  • Online Banking
  • United Kingdom
  • Demand