5 reports

Approximately one in three of the customer segments at risk cited limited or no digital banking services as a reason for switching provider.

  • Banking
  • Online Banking
  • Retail Banking
  • India
  • Demand

For instance, they can begin an interaction using one channel, such as mobile or online banking, which they can then continue to use at home.

  • Banking
  • Online Banking
  • United States
  • World
  • Forecast

Source: HSBC Banks in Hong Kong should consider sending SMS verification codes to access online banking platforms in replacement of PIN devices to assure customers that their online banking platforms are safe.

  • Mortgage
  • Online Banking
  • Retail Banking
  • China
  • Demand

Security remains the number one reason for non-adoption of mobile banking among mass affluents Similar to online banking, security is the number one reason preventing non-adopters from using mobile banking.

  • Mobile Banking
  • Online Banking
  • Retail Banking
  • Singapore
  • Demand

REASON FOR NON-USE Security fears are the main reason for not using online banking Survey results suggest security concerns and forgetting login details are key reasons for non-use of online banking, although preference for other channels is the primary motivation.

  • Application
  • Online Banking
  • Retail Banking
  • United Kingdom
  • Demand