3 reports

(USA) ##.

  • CRM Software
  • Software
  • World
  • Demand
  • Market Shares

In the IT solution market, the delivery model is shifting from the ' software+service' one of the past to one dominated by services.

  • Application
  • CRM Software
  • ICT
  • China
  • Demand
  • CRM ANALYTICS MARKET GROWTH RATE COMPARISON: BY VERTICAL
  • KEY FINDINGS

With the fierce competition, shifting focus of strategy from product centric to customer centric is emphasized by the adoption of various CRM solutions catering to the needs of multichannel customer service and Internet banking.

  • CRM Software
  • Europe
  • World
  • Market Size
  • Microsoft Corporation