About 200 reports

  • TECHNOLOGY
  • M&A STILL DRIVING BPO ACTIVITY

Strategic Focus Report: Business Process Outsourcing Summary GlobalData’s "Strategic Focus Report: Business Process Outsourcing", analyses the current trends, drivers, and inhibitors impacting the business process outsourcing market. The report outlines the evolution of business process outsourcing...

  • Business Process Outsourcing
  • World
  • Aon Corporation
  • Fiserv, Inc.
  • Randstad Holding nv
  • Business Process Outsourcing
  • Procurement Business Process Outsourcing Services

This IDC study updates the analysis presented in Worldwide and U.S. Business Process Outsourcing Services Forecast, 2017-2021 (IDC #US41237817, May 2017) and provides a forecast of spending (customer expenditures) for the 2018-2022 period as well as key changes from the prior forecast, an analysis of industry and market trends, key market...

  • Business Process Outsourcing
  • United States
  • World
  • Forecast

MARKET ##.

  • Business Process Outsourcing
  • APAC
  • Japan
  • World
  • Demand
  • 4.3 Vertical market breakdown
  • 3.1 Vendor snapshot (the top five vendors)

Strategic Focus Report - Business Process Outsourcing Technology and market trends November 2015 TABLE OF CONTENTS ## ## Introduction.......................................................................................................... ## Technology evolution...

  • Business Process Outsourcing
  • World
  • Convergys Corporation
  • Experian plc
  • Kable Media Services, Inc.
  • Japan Business Process Outsourcing Services Market Spending Snapshot
  • Japan Business Process Outsourcing Services Market Spending Forecast by Service Segment, 2016-2022

This IDC study is a translation of the Japanese document IDC #JPJ42856818. It analyzes the Japan BPO services market outlook and trends as defined by IDC, and summarizes the forecasts for the four main service segments that comprise the market, which are human resources BPO services, customer care BPO services, finance and accounting BPO services,...

  • Business Process Outsourcing
  • Japan
  • Demand
  • Forecast

Business Processes Outsourcing Services Global Market Briefing 2017 Table of Contents ##.

  • Business Process Outsourcing
  • World
  • Industry at a Glance
  • BARRIERS TO ENTRY

Looking further afield: Offshoring trends have constrained industry revenue growth Abstract Business Process Outsourcing in Australia The industry provides a range of third-party outsourcing services on a contract basis. Clients outsource specific operations and business functions,...

  • Business Process Outsourcing
  • Australia
  • Demand
  • Economy

The 2019-2024 World Outlook for Life Sciences Business Process Outsourcing (BPO) ## INTRODUCTION ##. ## OVERVIEW ##. ## WHAT IS LATENT DEMAND AND THE P. I. E.?

  • Business Process Outsourcing
  • World
  • Demand

The 2019-2024 World Outlook for Healthcare Payer Business Process Outsourcing (BPO) ## INTRODUCTION ##. ## OVERVIEW ##. ## WHAT IS LATENT DEMAND AND THE P. I. E.?

  • Business Process Outsourcing
  • World
  • Demand
  • Volatility vs Growth
  • Capital intensity

Reliable source: Increased healthcare activity and growing wages will boost demand for industry services Abstract Business Process Outsourcing Services The Business Process Outsourcing Services industry fared well over the five years to 2017, supported by an improving economy and rising revenue in the human...

  • Business Process Outsourcing
  • United States
  • Demand
  • Forecast
  • Global Category Spend on BPO Services by Geography 2016 (US$148.2 billion)
  • GLOSSARY

This sourcing approach is based on one-to-one relationships between buyers and suppliers.

  • Business Process Outsourcing
  • World
  • Genpact Limited
  • HCL Technologies Ltd
  • Infosys Limited
  • PREPARE FOR THE AGE OF BPAAS

This is a translation of the Japanese document IDC #JPJ41776817 and is summarized to reduce the gap in time since the original version was published.All of the following sections are, however, fully translated:IDC OpinionFuture OutlookEssential GuidanceSynopsisThis IDC study summarizes business trends among major providers in the Japan BPO...

  • Business Process Outsourcing
  • Japan
  • Moshi Moshi Hotline, Inc.
  • Otsuka Pharmaceutical Co., Ltd.
  • Relia, Inc.
  • Key Horizontal Business Process Outsourcing Services
  • FIGURE 5

This IDC study provides the worldwide market forecast for business workflow automation and optimization from 2018 to 2022."In 2017, the worldwide business workflow automation and optimization market continued to grow, fueled by digital transformation and the growing demand for improved process efficiencies and management of content." -- Allison...

  • Business Process Outsourcing
  • World
  • Forecast

Business Process Outsourcing Services 2015-2019 Forecast Table of ContentsIDC OpinionIn This StudyMethodologyBPO TaxonomyBusiness Process Outsourcing ServicesKey Horizontal Business Process Outsourcing ServicesHuman Resources

  • Business Process Outsourcing
  • United States
  • World
  • Forecast
  • Demand from business process outsourcing in australia
  • Consumer sentiment index

Hung up: Intense competition from offshore operators has caused industry revenue to decline Abstract Call Centre Operation in Australia Industry firms primarily answer telephone calls and relay messages to clients. Companies also provide telemarketing services on a contract or fee basis, which includes...

  • Business Process Outsourcing
  • Australia
  • Demand
  • Forecast
  • Salmat Limited

Robotics In Business Process Outsourcing; ##. ##.

  • Business Process Outsourcing
  • ICT
  • Software
  • Market definition
  • Identifying factors impacting market growth

About IT and BPO Services IT and business process outsourcing (BPO) services help organizations in creating, managing, and optimizing information and business processes with business and technical expertise. They also aid in managing IT systems and are process focused. These services focus on providing a framework to...

  • Business Process Outsourcing
  • India
  • HCL Technologies Ltd
  • Infosys Limited
  • Wipro Limited
  • PT CEKINDO BISNIS GRUP: KEY FACTS
  • BDO UNICON AO: KEY FACTS

BPO Services Global Industry Almanac 2013-2022 Summary Global BPO Services industry profile provides top-line qualitative and quantitative summary information including: market size (value 2013-17, and forecast to 2022). The profile also contains descriptions of the leading players including key...

  • Business Process Outsourcing
  • East Asia
  • North America
  • Western Europe
  • Infosys Limited
  • ATENTO SA: KEY FINANCIALS ($)
  • ATENTO SA: KEY FACTS

BPO Services Global Industry Guide 2013-2022 Summary Global BPO Services industry profile provides top-line qualitative and quantitative summary information including: market size (value 2013-17, and forecast to 2022). The profile also contains descriptions of the leading players including key financial...

  • Business Process Outsourcing
  • CBRE Group, Inc.
  • Cognizant
  • Indra Sistemas, S.A.
  • Infosys Limited

Its key service offerings include software application development and maintenance, R& D services for hardware and software designs, business application services, infrastructure outsourcing services, and business process outsourcing services.

  • Business Process Outsourcing
  • RSA Security Inc.
  • Symantec Corporation
  • Trustwave Holdings, Inc.
  • Verizon Communications Inc.
  • RECENT FINANCIALS
  • NICE LTD.: COMPANY SNAPSHOT

In the ITES vertical, cloud-based contact center solutions are used in small captive establishments as well as large outsourcing centers, Business Process Outsourcing (BPO), and Knowledge Process Outsourcing (KPO).

  • Business Process Outsourcing
  • Cloud Computing
  • Market Size
  • 8x8, Inc.
  • Cisco Systems, Inc.
  • 9.6 SUTHERLAND GLOBAL SOLUTIONS
  • 1.1 MARKET DEFINITION

Business Process Outsourcing (BPO) is a process in which healthcare providers select the most suited third party vendor for some specific business process. It allows the hospitals and medical professionals to spend their energy and valuable time on patient care rather than doing some paper work in office. The...

  • Business Process Outsourcing
  • Allscripts Healthcare Solutions, Inc.
  • PAREXEL International Corporation
  • Quintiles Transnational Holdings Inc.
  • UnitedHealth Group

Global Pharmacovigilance Software Market Analysis 2016 - Forecast to 2022 ## Introduction ##. ## Scope of the Report ##. ## Report Description ##. ## Research Methodology ##. ## Research Sources ##. ##. ## Secondary Research ##. ##. ## Primary Research ##. ##. ## Assumptions ##. ## List of Abbreviations ## Executive Summa

  • Business Process Outsourcing
  • APAC
  • World
  • Demand
  • Market Size
  • Month & Year
  • FIVE9, INC.: COMPANY SNAPSHOT

“Increasing scalability and efficiency of organizations is contributing to the growth of the interactive voice response market” The interactive voice response (IVR) market was valued at USD 3.73 billion in 2017 and is expected to reach USD 5.54 billion by 2023, at a CAGR of 6.83% during the forecast period. IVRs are implemented in...

  • Business Process Outsourcing
  • Avaya Inc.
  • Genesys Telecommunications Laboratories, Inc.
  • inContact, Inc.
  • Verizon Communications Inc.
  • Increase in government regulations

THE COMPANY HAS ONE OF THE MOST COMPREHENSIVE IT SERVICES AND BUSINESS PROCESS SERVICE PORTFOLIOS AMONG ALL TECHNOLOGY OUTSOURCING COMPANIES IN THE WORLD.

  • Business Process Outsourcing
  • World
  • Market Size
  • Genpact Limited
  • Infosys Limited
  • LIST OF FIGURES

“Demand for better customer experience management solutions to gain crucial insights into customer data remains the major driving factor for contact center analytics market” The contact center analytics market size is projected to grow from USD 709.5 million in 2017 to USD 1,483.6 million by 2022, at a Compound Annual Growth Rate...

  • Business Process Outsourcing
  • Five9, Inc.
  • Genesys Telecommunications Laboratories, Inc.
  • Genpact Limited
  • Mitel Networks Corporation

Cloud technology has revolutionized the mode of outsourcing business processes.

  • Business Process Outsourcing
  • Information Technology
  • World
  • Market Size
  • ManpowerGroup Inc.
  • BDO UNICON AO: KEY FACTS
  • CAPITA PLC: KEY FINANCIALS ($)

BPO Services Global Group of Eight (G8) Industry Guide 2013-2022 Summary The G8 BPO Services industry profile provides top-line qualitative and quantitative summary information including: market size (value 2013-17, and forecast to 2022). The profile also contains descriptions of the leading players...

  • Business Process Outsourcing
  • CBRE Group, Inc.
  • Cognizant
  • HCL Technologies Ltd
  • Infosys Limited
  • MARKET OVERVIEW
  • MARKET DRIVERS

Payroll is one of the major expenses incurred in any business.

  • Business Process Outsourcing
  • World
  • Economy
  • NICE-SYSTEMS LTD.: COMPANY SNAPSHOT
  • 15.7 NICE-SYSTEMS LTD.

Along with the benefits of Business Process Outsourcing (BPO), comes an increased risk to data.

  • Business Process Outsourcing
  • Market Size
  • 8x8, Inc.
  • Cisco Systems, Inc.
  • Five9, Inc.