72 reports

Global Business Process Outsourcing Market Outlook to 2024 Summary Global Business Process Outsourcing Market Outlook to 2024 analyses the current trends, drivers and challenges impacting the business process outsourcing market.The report also presents GlobalData’ view of the revenue opportunities...

  • Business Process Outsourcing
  • World
  • Number Of Small And Medium-Sized Enterprises
  • Paid Claims

This IDC study provides a forecast for the worldwide and U.S. BPO services market for the 2021-2025 period."BPO service providers have been able to successfully execute remote service delivery while maintaining SLAs and meeting client requirements throughout the pandemic. As we approach a 'new normal,' service providers will need to support...

  • Business Process Outsourcing
  • United States

This IDC study provides a detailed description of IDC's services market taxonomy. In 2021, the taxonomy includes individual foundation markets grouped within three primary market segments: project-oriented services, managed services, and support services. At the worldwide level, spending is also segmented across three geographic macroregions:...

  • IT Services
  • Business Process Outsourcing
  • World
  • Number Of Enterprises
  • Cloud Services Penetration

Abstract: What`s New for 2022? -Global competitiveness and key competitor percentage market shares -Market presence across multiple geographies - Strong/Active/Niche/Trivial -Online interactive peer-to-peer collaborative bespoke updates -Access to our digital archives and MarketGlass...

  • Human Resources
  • Industrial Robot
  • Consulting
  • Cloud Computing
  • Warehousing
  • Call Center
  • Financial Services
  • World
  • China
  • United States
  • Number Of Enterprises

Global Business Process Outsourcing Market 2021-2025 The analyst has been monitoring the business process outsourcing market and it is poised to grow by $ 40.16 billion during 2021-2025, progressing at a CAGR of about 4% during the forecast period. Our report on business process outsourcing market provides a holistic analysis,...

  • Business Process Outsourcing
  • World

Business Process Outsourcing: Technology & Market Trends Summary ”Business Process Outsourcing" a new Global Outlook report , provides analyses the current trends, drivers, and inhibitors impacting the Business Process Outsourcing (BPO) market. The report outlines the evolution of the BPO technologies,...

  • Business Process Outsourcing
  • World
  • Paid Claims
  • Number Of Employees

This IDC study provides IDC's forecast and spending for the worldwide and U.S. finance and accounting and procurement business process outsourcing services market for the 2020-2024 period. This study also updates the previous forecast published in Worldwide and U.S. Business Process Outsourcing Services Forecast, 2019-2023 (IDC #US43778119,...

  • Business Process Outsourcing
  • World
  • United States

Insurance BPO is a sub-division of BFSI. The insurance industry has witnessed the outsourcing of complex business operations in recent years, which will most probably increase further between 2019 and 2025. Insurance BPO (Business Process Outsourcing) sector has seen significant growth in the recent past given the increasing demand from customers,...

  • Insurance
  • Business Process Outsourcing
  • World
  • Europe
  • APAC
  • Africa
  • Paid Claims
  • Online Retail Sales

South Africa Business Process Outsourcing Market Size, Share & Trends Analysis Report By Service (Customer Services, Finance & Accounting), By End-use (BFSI, IT & Telecommunications), And Segment Forecasts, 2020 - 2027 South Africa BPO Market Growth & Trends The South Africa business process...

  • Telecom
  • Business Process Outsourcing
  • South Africa
  • Africa
  • Labour Force

This IDC Perspective discusses the digital transformation initiatives EXL implemented for long-standing client, British Gas. The relationship evolved from providing business process outsourcing services and driving labor arbitrage savings to implementing RPA and conversational AI solutions to transform the customer experience."This journey...

  • Business Process Outsourcing
  • Advanced IT
  • United Kingdom

Global Business Process Outsourcing Market 2020-2024 The analyst has been monitoring the global business process outsourcing market and it is poised to grow by USD 105.49 bn during 2020-2024, progressing at a CAGR of 10% during the forecast period. Our reports on global business process outsourcing market provides a holistic...

  • Business Process Outsourcing
  • World

Business Processes Outsourcing Global Market Opportunities And Strategies To 2022 report provides the strategists, marketers and senior management with the critical information they need to assess the global business processes outsourcing market. Description: Where is the largest and fastest growing market for the...

  • Business Process Outsourcing
  • World
  • Number Of Enterprises
  • Number Of Employees

The customer experience (CX) landscape is shifting rapidly.As enterprises across the board are realizing the significance of delivering excellent customer service as a competitive differentiator, this field is gaining more attention and greater investment priority. CX outsourcing services are becoming much more tech-intensive as emerging...

  • Call Center
  • Artificial Intelligence
  • Latin America

Managed Services Market Size, Share & Trends Analysis Report By Solution, By Managed Information Service (MIS), By Deployment, By Enterprise Size, By End Use, By Region, And Segment Forecasts, 2022 - 2030 Managed Services Market Growth & Trends The global managed services market is expected...

  • ICT
  • IT Hardware
  • Healthcare
  • IT Outsourcing
  • Patient Data Management
  • Health Services
  • Management Consulting
  • Advanced IT
  • North America
  • World
  • ICT Expenditure

An excellent customer experience (CX) is strategic to every organization’s sustained business growth and is overtaking product and pricing as a key brand differentiator.Customers view positive experiences based on highly personalized, relevant, proactive, and engaging interactions. These interactions have become even more relevant during...

  • Call Center
  • World
  • APAC

The customer experience (CX) landscape is shifting rapidly.Enterprises across the board are realizing the significance of delivering excellent customer service as a competitive differentiator. Hence, this field is gaining more attention and greater investment priority. The CX outsourcing services market is also becoming much more tech-intensive...

  • Call Center
  • Artificial Intelligence
  • World
  • North America
  • Number Of Enterprises

The procurement as-a-service market in Europe is expected to grow from US$ 609.5 million in 2019 to US$ 958.2 million by 2027; it is estimated to grow at a CAGR of 6.96% from 2020 to 2027. Procurement is one of the most important and complex business processes in the both SMEs as well as large enterprises, as this business function is responsible...

  • Co-Sourcing
  • Real Estate
  • Europe
  • Disposable Income
  • Purchasing Power Parity

The global BPO business analytics market reached a value of US$ 18.6 Billion in 2021. Looking forward, the analyst expects the market to reach US$ 63.9 Billion by 2027, exhibiting a CAGR of 21.06% during 2022-2027. Keeping in mind the uncertainties of COVID-19, we are continuously tracking and evaluating the direct as well as the indirect...

  • Business Process Outsourcing
  • Business Intelligence
  • World
  • Number Of Enterprises

The global healthcare BPO market is projected to reach USD 468.5 billion by 2026 from USD 296.4 billion in 2021, at a CAGR of 9.6% during the forecast period. Healthcare BPO is a practice in which healthcare organizations outsource their business operations to third-party organizations. The aim of healthcare business process outsourcing services...

  • Healthcare
  • Business Process Outsourcing
  • World
  • North America
  • United States
  • Europe
  • India
  • China
  • Philippines
  • Saudi Arabia
  • European Union
  • Bulgaria
  • Brazil
  • Health Expenditure
  • Gross Domestic Product

Payer Services Global Market Report 2020-30: Covid 19 Growth and Change provides the strategists, marketers and senior management with the critical information they need to assess the global payer services market. This report focuses on payer services market which is experiencing strong growth. The report gives a guide to the payer...

  • Business Process Outsourcing
  • Knowledge Process Outsourcing
  • Marketing Research
  • ICT
  • Infectious Disease
  • Healthcare
  • World

Pharmacovigilance (PV) And Drug Safety Software Market to 2027 – Global Analysis and Forecasts by Software Type, Delivery Mode, End User, and Geography The global pharmacovigilance (PV) and drug safety software market is expected to reach US$ 262.02 Mn in 2027 from US$ 151.07 Mn in 2018. The pharmacovigilance (PV) and drug safety software...

  • Pharmaceutical
  • Drug Development
  • Biotechnology
  • Business Process Outsourcing
  • APAC
  • World
  • Software Revenue
  • Health Expenditure

This IDC study is the first worldwide and U.S. logistics business process outsourcing (BPO) services forecast. This study also includes an analysis of key market and industry trends, market drivers and inhibitors, and essential guidance for logistics BPO service providers to compete effectively in the market."The logistics BPO market is small...

  • Logistics
  • Business Process Outsourcing
  • World
  • United States
  • Household Consumption Expenditure

Account managed: Companies will likely continue to outsource to reduce personnel expenditures Abstract Business Process Outsourcing Services Business process outsourcing (BPO) is a form of subcontracting that involves the delegation of specific business functions to third-party service providers. Outsourcing...

  • Business Process Outsourcing
  • United States
  • Employment Income
  • Number Of Enterprises

Shoring up: Growing competition from overseas providers has reduced profit Abstract Business Process Outsourcing in Australia The industry provides a range of third-party outsourcing services on a contract basis. Clients outsource specific operations and business functions, including both back office...

  • Business Process Outsourcing
  • Staff Recruitment
  • Human Resources
  • Software
  • Bank Lending
  • Consulting
  • Financial Services
  • CRM Software
  • Advertising And Marketing
  • Australia
  • Business Confidence Index
  • Number Of Enterprises

Business expansion: The unfreeze of hiring initiatives is expected to support strong demand for industry services Abstract Business Process Outsourcing Services in the UK Operators in this industry provide third-party business process outsourcing services on a contract basis. Clients outsource...

  • Business Process Outsourcing
  • United Kingdom
  • Number Of Enterprises
  • Business Confidence Index

This IDC Market Note reviews the details of Sitel Group's acquisition of SYKES and provides a broader perspective on customer care and contact center deals in the market.

  • Call Center
  • World

Abstract Telemarketing Services Procurement in the US This report is intended to assist buyers of telemarketing services. Suppliers in this market use telephone calls or e-mail to promote client products or services, take orders, solicit contributions or provide information on behalf of clients....

  • Telemarketing
  • United States
  • North America
  • World
  • Advertising Expenditure
  • Employment Income

This IDC study provides the worldwide market forecast for business workflow automation and optimization from 2019 to 2023."Workflow automation and optimization efforts represent the cornerstone of digital transformation, with business investments impacted by the continuous need to enhance business processes, increase productivity, and improve...

  • Business Process Outsourcing
  • IT Services
  • World

The Global Procurement as a Service Market size is expected to reach $10.3 billion by 2027, rising at a market growth of 7.9% CAGR during the forecast period. Procurement as a service refers to a third-party procurement that ideally blends expertise, employee, and technology with an aim to manage the procurement requirement of a company. Additionally,...

  • Advanced IT
  • ICT
  • Artificial Intelligence
  • Co-Sourcing
  • Management Consultancy
  • World
  • Lead Production
  • Passenger Transport Revenue

The Asia Pacific Managed Services Market would witness market growth of 8.4% CAGR during the forecast period (2021-2027). On customers’ premises, in their MSP’s data center (hosting), or a third-party data center, a managed service provider (MSP) provides services like network, application, infrastructure, and security through continuing...

  • Advanced IT
  • E-Services
  • Media And Entertainment
  • Business Services
  • IT Outsourcing
  • Marketing Research
  • IaaS
  • IT Hardware
  • APAC
  • China