39 reports

  • MIDDLE EAST AND AFRICA: CLOUD-BASED CONTACT CENTER MARKET SIZE,
  • GLOBAL CLOUD-BASED CONTACT CENTER MARKET: ASSUMPTIONS

Section I: Cloud-based contact center market, overview: Q. ##.

  • Call Center
  • World
  • Market Size
  • 8x8, Inc.
  • Cisco Systems, Inc.
  • LATIN AMERICA: CONTACT CENTER ANALYTICS MARKET SIZE, BY APPLICATION,
  • CONTACT CENTER ANALYTICS MARKET SNAPSHOT, BY ORGANIZATION SIZE

CONTACT CENTER ANALYTICS MARKET SIZE, BY SOFTWARE, 2015-2022 (USD MILLION) ##. ##. ## S O F T W A R E The table given above highlights the contact center analytics market size by software.

  • Call Center
  • World
  • Five9, Inc.
  • Genpact Limited
  • Mitel Networks Corporation
  • CONTACT CENTER: SERVICE PROVIDER (CCSP)
  • OMNICHANNEL CONTACT AND CALL CENTER SOLUTION

CONTACT CENTERS, BEING ONE OF THE MAJOR TOUCHPOINTS FOR CUSTOMERS, ARE EVOLVING RAPIDLY FROM TRADITIONAL CALL CENTERS TO OMNICHANNEL CONTACT CENTERS.

  • Call Center
  • World
  • Market Size
  • Avaya Inc.
  • Genesys Telecommunications Laboratories, Inc.
  • Global contact center headset market
  • Office and contact center headset market in APAC

It is one of the prominent vendors of office and contact center headsets.

  • Audio And Video Equipment
  • Call Center
  • World
  • Bluetooth SIG, Inc.
  • Plantronics, Inc.
  • Global contact center market - Year-over-year growth 2018-2022 (%)
  • Global contact center market by geography - Market share 2017-2022 (%)

The contact center market in Mexico is expected to remain one of the largest markets in South America as many SMEs are providing contact center services and new players are entering the market.

  • Call Center
  • World
  • Forecast
  • Cisco Systems, Inc.
  • Genesys Telecommunications Laboratories, Inc.
  • Worldwide Contact Center Applications Software Revenue by Region, 2017-2022 ($M)
  • Worldwide Contact Center Applications Software Revenue, 2013-2022: Comparison of September 2017 and October 2018 Forecasts ($M)

IDC' s estimate of the contact center applications software market through 2022 is presented in Table ## and Figure ##.

  • Call Center
  • Software
  • World
  • Forecast
  • Market Size

Global Call Centers Industry CALL CENTERS MCP-## MARKET ANALYSIS, TRENDS, AND FORECASTS, MAY ## CONTENTS I.

  • Business Process Outsourcing
  • Call Center
  • APAC
  • World
  • Market Size
  • Worldwide Contact Center Applications 2017 Share Snapshot
  • Worldwide Contact Center Applications Revenue by Vendor, 2015-2017 ($M)

Figure ## displays worldwide revenue for the contact center applications market in 2017 as well as growth and market shares for contact center applications vendors.

  • Call Center
  • World
  • Avaya Inc.
  • Five9, Inc.
  • Genesys Telecommunications Laboratories, Inc.
  • CONTACT CENTER MARKET
  • MIDDLE EAST AND AFRICA: CLOUD-BASED CONTACT CENTER MARKET SIZE,

No Cloud-Based Contact Center Market - Deployment Model % of Total Cloud-Based Contact Center Market - 2016 % of Total Cloud-Based Contact Center Market - 2021 Public Cloud Private Cloud Hybrid and Community Cloud TOTAL ## ## ## ##% ##% Q

  • Call Center
  • World
  • Market Size
  • 8x8, Inc.
  • Cisco Systems, Inc.

On the other hand, the cognitive/ AI software platforms (where Google' s contact center AI falls under) market is one of the fastest growing segments with a CAGR of ##. ##% and is expected to reach US$##. ## million over the next five years.

  • Artificial Intelligence
  • Call Center
  • World
  • Demand
  • Forecast
  • Worldwide Contact Center Applications Software Revenue Snapshot
  • Worldwide Contact Center Applications Software Revenue by Region, 2016 and 2021

IDC' s estimate of the contact center applications software market for 2016-2021 is presented in Table ## and Figure ##.

  • Call Center
  • Software
  • World
  • Forecast
  • Market Size
  • presents the revenue for the worldwide contact center applications market by geography. The
  • Worldwide Contact Center Applications Revenue by Vendor, 2014-2016 ($M)

Figure ## displays worldwide revenue for the contact center applications market in 2016 as well as growth and market share for contact center applications vendors.

  • Call Center
  • World
  • Avaya Inc.
  • Genesys Telecommunications Laboratories, Inc.
  • Toshiba Corporation

The 2020-2025 World Outlook for Call Center Services ## INTRODUCTION ##. ## OVERVIEW ##. ## WHAT IS LATENT DEMAND AND THE P. I. E.?

  • Business Process Outsourcing
  • Call Center
  • World
  • Demand

Global Contact Center Software Market Analysis (2018-2024) Global Contact Center Software Market Chapter ##.

  • Business Process Outsourcing
  • Call Center
  • United States
  • World
  • Market Size

Organizations need to heed the advice of contact center leaders and think of the customer handling leaders as helping lead these strategies and not merely as delivery mechanisms. "

  • Business Process Outsourcing
  • Call Center
  • World
  • Forecast
  • Market Size

Contact Center Market Opportunities for UC Solutions ##.

  • Business Process Outsourcing
  • Call Center
  • Unified Communication
  • World
  • Demand

Global Cloud-Based Contact Center Market Analysis (2017-2023) Chapter ##.

  • Business Process Outsourcing
  • Call Center
  • Cloud Computing
  • World
  • Market Size
  • Worldwide Contact Center Applications 2015 Share Snapshot
  • Worldwide Contact Center Applications by Deployment Type, 2015

Figure ## displays worldwide revenue for the contact center applications market in 2015 as well as growth and market share for contact center applications vendors.

  • Call Center
  • World
  • Market Shares
  • Genesys Telecommunications Laboratories, Inc.
  • Verint Systems Inc.
  • IN-HOUSE VERSUS OUTSOURCED CONTACT CENTERS
  • IN-HOUSE VERSUS OUTSOURCED CONTACT CENTERS FOR SELECTED INDUSTRIES

Within the surveyed population, there was a high representation of ##-## contact centers per organization.

  • Business Process Outsourcing
  • Call Center
  • World
  • Market Size

PRACTICE ##: MEASURE LABOR UTILIZATION TO REALLOCATE ORDER OR CALL CENTER NEEDS Every retailer has some stores that are busier than others.

  • Call Center
  • Retail
  • World
  • Supply

Asia-Pacific Contact Center Applications Market, 2015 ##.

  • Business Process Outsourcing
  • Call Center
  • World
  • Company
  • Forecast
  • INDICATIVE PRICES FOR ON-PREMISE CONTACT CENTERS
  • INDICATIVE PRICES FOR CLOUD-BASED CONTACT CENTERS

Buyers need to invest a lot of capital toward contact center infrastructure.

  • Call Center
  • World
  • Avaya Inc.
  • Genesys Telecommunications Laboratories, Inc.
  • Huawei Technologies Co., Ltd.

Introduction In 2016, innovation is a critical business driver in the contact center systems industry.

  • Business Process Outsourcing
  • Call Center
  • World
  • Forecast
  • Cost structure (indicative) for contact centers 2016
  • Global contact center outsourcing category spend by geography 2016 (US$81.75 billion)

Every ##% of the attrition accounts for a ##% loss of endcustomers Contact centers have to incur significant costs to hire, train, and engage agents.

  • Call Center
  • World
  • Concentrix Corporation
  • Convergys Corporation
  • Teleperformance Group

" Technologies such as cloud, video, team messaging and collaboration, and mobility are increasingly being integrated with business workflows, processes and applications, contact centers, IP telephony platforms, and UC& amp; C portfolios.

  • Call Center
  • Unified Communication
  • World
  • Market Description

Worldwide Contact Center Infrastructure and Software Forecast 2014-2018 and 2013 Vendor Shares Table of ContentsIDC OpinionIn This StudyMethodologySituation OverviewThe Contact Center Infrastructure and Software Market in 2012/ 2013Deployment DecisionsVendor R

  • Call Center
  • Software
  • World
  • Forecast
  • Market Size

End User Priorities for Customer Engagement, Global, 2017 ##.

  • Advanced IT
  • Business Process Outsourcing
  • Call Center
  • World
  • presents the revenue for the worldwide contact center applications market by geography. The
  • depicts the impact of the strong U.S. dollar. This is an important distinction as readers of this

These three self-service options for customers can greatly offload a contact center.

  • Call Center
  • World
  • Microsoft Corporation
  • NetSuite Inc.
  • Salesforce.com, Inc.
  • CALL CENTER AI MARKET
  • MIDDLE EAST & AFRICA: CALL CENTER AI MARKET SIZE, BY VERTICAL,

Call Center AI Market, By Component Call Center AI Market, By Deployment Type Call Center AI Market, By Vertical Call Center AI Market, By Region SECTION I: MARKET SEGMENTATION MARKET SHARE (%), 2019 Q. ##.

  • Call Center
  • World
  • Forecast
  • Market Size
  • Microsoft Corporation
  • Month & Year
  • Month & Year

The company offers inbound call center solutions, outbound call center solutions, and blended contact centers.

  • Call Center
  • World
  • Avaya Inc.
  • Genesys Telecommunications Laboratories, Inc.
  • inContact, Inc.