46 reports

EXECUTIVE SUMMARY ##.

  • Business Process Outsourcing
  • Call Center
  • World
  • Market Shares

EXECUTIVE SUMMARY ##.

  • Business Process Outsourcing
  • Call Center
  • World
  • Demand
  • Market Shares

EXECUTIVE SUMMARY ##.

  • Business Process Outsourcing
  • Call Center
  • World
  • Demand
  • Market Shares
  • CONTACT CENTER: SERVICE PROVIDER (CCSP)
  • OMNICHANNEL CONTACT AND CALL CENTER SOLUTION

CONTACT CENTERS, BEING ONE OF THE MAJOR TOUCHPOINTS FOR CUSTOMERS, ARE EVOLVING RAPIDLY FROM TRADITIONAL CALL CENTERS TO OMNICHANNEL CONTACT CENTERS.

  • Call Center
  • World
  • Market Size
  • Avaya Inc.
  • Genesys Telecommunications Laboratories, Inc.
  • MIDDLE EAST AND AFRICA: CLOUD-BASED CONTACT CENTER MARKET SIZE,
  • MIDDLE EAST AND AFRICA: CLOUD-BASED CONTACT CENTER MARKET SIZE,

Section I: Cloud-based contact center market, overview: Q. ##.

  • Call Center
  • World
  • Market Size
  • 8x8, Inc.
  • Cisco Systems, Inc.
  • Worldwide Contact Center Applications Software Revenue by Region, 2017-2022 ($M)
  • presents the data from IDC's Global Contact Center Metric Survey conducted in February

IDC' s estimate of the contact center applications software market through 2022 is presented in Table ## and Figure ##.

  • Call Center
  • Software
  • World
  • Forecast
  • Market Size
  • Worldwide Contact Center Applications 2017 Share Snapshot
  • Worldwide Contact Center Applications Revenue by Vendor, 2015-2017 ($M)

Figure ## displays worldwide revenue for the contact center applications market in 2017 as well as growth and market shares for contact center applications vendors.

  • Call Center
  • World
  • Avaya Inc.
  • Five9, Inc.
  • Genesys Telecommunications Laboratories, Inc.

Worldwide Contact Center Applications Software Market Shares, 2019: Before Everything Changed IDC Market Share FigureExecutive SummaryAdvice for Technology SuppliersMarket ShareWho Shaped the YearMarket ContextGeographyPublic Cloud ServicesSignificant Market DevelopmentsMethodology

  • Business Process Outsourcing
  • Call Center
  • Software
  • World
  • Market Shares

The 2021-2026 World Outlook for Call Center Services ## INTRODUCTION ##. ## OVERVIEW ##. ## WHAT IS LATENT DEMAND AND THE P. I. E.?

  • Business Process Outsourcing
  • Call Center
  • World
  • Demand

GLOBAL CALL CENTER AI MARKET: ##IRESEARCH MARKET SHARE ANALYSIS List of Tables TABLE ##.

  • Business Process Outsourcing
  • Call Center
  • United States
  • World
  • Market Size

" Contact center renovations moved to the top of the list for many organizations in order to respond to customers and keep the lights on, causing organizations to make ' move to the cloud' decisions more rapidly choosing both public and dedicated private cloud solution

  • Business Process Outsourcing
  • Call Center
  • World
  • Forecast
  • Market Size

Within the contact center, this includes dedicated private cloud as well as public cloud offerings. "

  • Business Process Outsourcing
  • Call Center
  • Cloud Computing
  • World
  • Market Shares

Global Contact Center Solutions Market: About this market This contact center solutions market analysis considers sales from voice, text, and social types.

  • Business Process Outsourcing
  • Call Center
  • World
  • Forecast

On the other hand, the cognitive/ AI software platforms (where Google' s contact center AI falls under) market is one of the fastest growing segments with a CAGR of ##. ##% and is expected to reach US$##. ## million over the next five years.

  • Artificial Intelligence
  • Call Center
  • World
  • Demand
  • Forecast

Organizations need to heed the advice of contact center leaders and think of the customer handling leaders as helping lead these strategies and not merely as delivery mechanisms. "

  • Business Process Outsourcing
  • Call Center
  • World
  • Forecast
  • Market Size

Call Center AI Market Chapter ##.

  • Advanced IT
  • Artificial Intelligence
  • Call Center
  • World
  • Market Size
  • CONTACT CENTER ANALYTICS MARKET SNAPSHOT, BY ORGANIZATION SIZE
  • MIDDLE EAST AND AFRICA: CONTACT CENTER ANALYTICS MARKET SIZE, BY SOFTWARE,

CONTACT CENTER ANALYTICS MARKET SIZE, BY SOFTWARE, 2015-2022 (USD MILLION) ##. ##. ## S O F T W A R E The table given above highlights the contact center analytics market size by software.

  • Call Center
  • World
  • Five9, Inc.
  • Genpact Limited
  • Mitel Networks Corporation
  • COMMUNICATIONS, COLLABORATION, AND CONTACT CENTER
  • CLOUD-BASED CONTACT CENTER MARKET

IS ONE OF THE LEADING MANUFACTURERS OF CLOUDBASED CONFERENCE BRIDGE AND CLOUD CONTACT CENTER SOLUTION.

  • Call Center
  • World
  • Avaya Inc.
  • Cisco Systems, Inc.
  • Five9, Inc.

Global Contact Center Software Market Analysis (2018-2024) Global Contact Center Software Market Chapter ##.

  • Business Process Outsourcing
  • Call Center
  • United States
  • World
  • Market Size
  • Worldwide Contact Center Applications Software Revenue Snapshot
  • Worldwide Contact Center Applications Software Revenue by Region, 2016 and 2021

IDC' s estimate of the contact center applications software market for 2016-2021 is presented in Table ## and Figure ##.

  • Call Center
  • Software
  • World
  • Forecast
  • Market Size
  • Worldwide Contact Center Applications Revenue by Vendor, 2014-2016 ($M)
  • Worldwide Contact Center Applications Revenue by Vendor, 2014-2016 ($M)

Figure ## displays worldwide revenue for the contact center applications market in 2016 as well as growth and market share for contact center applications vendors.

  • Call Center
  • World
  • Avaya Inc.
  • Genesys Telecommunications Laboratories, Inc.
  • Toshiba Corporation

Contact Center Market Opportunities for UC Solutions ##.

  • Business Process Outsourcing
  • Call Center
  • Unified Communication
  • World
  • Demand

Global Cloud-Based Contact Center Market Analysis (2017-2023) Chapter ##.

  • Business Process Outsourcing
  • Call Center
  • Cloud Computing
  • World
  • Market Size
  • IN-HOUSE VERSUS OUTSOURCED CONTACT CENTERS
  • IN-HOUSE VERSUS OUTSOURCED CONTACT CENTERS FOR SELECTED INDUSTRIES

Within the surveyed population, there was a high representation of ##-## contact centers per organization.

  • Business Process Outsourcing
  • Call Center
  • World
  • Market Size
  • CONTACT CENTER MARKET
  • MIDDLE EAST AND AFRICA: CLOUD-BASED CONTACT CENTER MARKET SIZE,

No Cloud-Based Contact Center Market - Deployment Model % of Total Cloud-Based Contact Center Market - 2016 % of Total Cloud-Based Contact Center Market - 2021 Public Cloud Private Cloud Hybrid and Community Cloud TOTAL ## ## ## ##% ##% Q

  • Call Center
  • World
  • Market Size
  • 8x8, Inc.
  • Cisco Systems, Inc.

PRACTICE ##: MEASURE LABOR UTILIZATION TO REALLOCATE ORDER OR CALL CENTER NEEDS Every retailer has some stores that are busier than others.

  • Call Center
  • Retail
  • World
  • Supply
  • Worldwide Contact Center Applications 2015 Share Snapshot
  • Worldwide Contact Center Applications by Deployment Type, 2015

Figure ## displays worldwide revenue for the contact center applications market in 2015 as well as growth and market share for contact center applications vendors.

  • Call Center
  • World
  • Market Shares
  • Genesys Telecommunications Laboratories, Inc.
  • Verint Systems Inc.

Asia-Pacific Contact Center Applications Market, 2015 ##.

  • Business Process Outsourcing
  • Call Center
  • World
  • Company
  • Forecast
  • Cost structure (indicative) for contact centers 2016
  • Global contact center outsourcing category spend by geography 2016 (US$81.75 billion)

Every ##% of the attrition accounts for a ##% loss of endcustomers Contact centers have to incur significant costs to hire, train, and engage agents.

  • Call Center
  • World
  • Concentrix Corporation
  • Convergys Corporation
  • Teleperformance Group

" Technologies such as cloud, video, team messaging and collaboration, and mobility are increasingly being integrated with business workflows, processes and applications, contact centers, IP telephony platforms, and UC& amp; C portfolios.

  • Call Center
  • Unified Communication
  • World
  • Market Description