15 reports

Japanese Contact Center Applications Market, Forecast to 2023 ##.

  • Business Process Outsourcing
  • Call Center
  • Australasia
  • East Asia
  • Japan

China Contact Center Applications Market, 2015 ##.

  • Business Process Outsourcing
  • Call Center
  • Japan
  • Market Size
  • Japan IP Contact Center Systems Market Share
  • shows the Japan IP contact center systems market revenue performance by vendor from

Interactive Intelligence is an IP contact center-dedicated vendor and sells mainly all-in-one products for small-scale systems.

  • Call Center
  • Japan
  • Avaya Inc.
  • Hitachi, Ltd.
  • Microsoft Corporation
  • IP Contact Center Systems Market
  • Japan IP Contact Center Systems Market Revenue Share by Vendor, 2016-

Growth in the Japan IP contact center systems market was sluggish in 2017.

  • Call Center
  • Japan
  • Avaya Inc.
  • Hitachi, Ltd.
  • Microsoft Corporation
  • IP Contact Center System Market
  • Japan IP Contact Center System Market Revenue Share by Vendor, 2015- 2016

OKI maintained its lead in the Japan contact center system market.

  • Call Center
  • Japan
  • Avaya Inc.
  • Hitachi, Ltd.
  • Microsoft Corporation
  • Contact Center Application Market
  • Japan Contact Center Application Market Revenue Share by Vendor, 2015-

Contact Center Application Market Verint Systems provides voice recognition and mining, and other solutions for contact center systems.

  • Business Process Outsourcing
  • Call Center
  • CRM Software
  • Software
  • Japan
  • shows the Japan CRM applications market revenue forecast by functional market. In 2016,
  • Merging together Cognitive and AI Systems with CRM

Demand for contact centers will increase, particularly for contact centers that combined IVR and FAQ automation for multilingual support and deploying operators that are able to provide multilingual support.

  • Call Center
  • Japan
  • Demand
  • Forecast
  • Market Size
  • IP Contact Center System Market
  • JAPAN SAAS UNIFIED COMMUNICATIONS AND COLLABORATION MARKET REVENUE FORECAST BY SOLUTION SEGMENT, 2016-2022

The Japan UC& amp; C market posted a strong growth in 2018 because of the acquisition of large contract orders for voice communication platforms and IP contact center systems.

  • Business Process Outsourcing
  • Call Center
  • Japan
  • Forecast
  • Market Size
  • shows the vendor factory revenue forecast by functional market segment in the Japan
  • Japan CRM Application Market Revenue by Functional Market Segment

However, recently, more of these customers are utilizing contact centers.

  • Call Center
  • Japan
  • Demand
  • Forecast
  • Market Size
  • Contact Center Applications
  • Contact Center Application Market

Adobe Systems Interactive Intelligence Interactive Intelligence is a specialized vendor for contact center systems and has been primarily engaged in selling products for all-in-one type of small-scale systems.

  • Call Center
  • Japan
  • Avaya Inc.
  • Salesforce.com, Inc.
  • Toshiba Corporation

Contact Center System Market Revenue Share by Vendor, 2014Figure: Competitive Situation among the Top Six Vendors in the Japan IP Contact Center System Market, 2014Figure: Japan Unified Communication and Collaboration Market Revenue Share by Industry, 2014Figure:

  • Business Process Outsourcing
  • Call Center
  • Unified Communication
  • Japan
  • Market Size

Contact Center System Market Revenue by Functional Solution, 2010-2014Table: Japan IP Contact Center System Market Revenue by Vendor, 2013 and 2014Table: Japan Unified Communication and Collaboration Market Large Category SaaS Service Revenue by Solution, 2010-##

  • Application
  • Call Center
  • Unified Communication
  • Japan
  • Market Size

This study presents an analysis on usage trends as well as future intentions of enterprise VoIP equipment and services, unified applications, and contact center systems.

  • Call Center
  • VOIP
  • Japan
  • Forecast
  • Market Size

It analyzes VoIP equipment and services, unified applications, and contact center systems usage trends and intentions of enterprise users.

  • Business Process Outsourcing
  • Call Center
  • Unified Communication
  • Japan

Contact Centers Will Become More Intelligent as Self-Service Business Analytics Are Converted to CloudPrediction ###.

  • Advanced IT
  • Call Center
  • Cloud Computing
  • Japan
  • Demand