14 reports

& nbsp; This study is part of the research service on the Asia-Pacific contact center application market which covers ## countries: Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, the Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam

  • Business Process Outsourcing
  • Call Center
  • Australasia
  • East Asia
  • Japan

China Contact Center Applications Market, 2015 ##.

  • Business Process Outsourcing
  • Call Center
  • Japan
  • Market Size
  • IP Contact Center Systems Market
  • Japan IP Contact Center Systems Market Revenue Share by Vendor, 2016-

Growth in the Japan IP contact center systems market was sluggish in 2017.

  • Call Center
  • Japan
  • Avaya Inc.
  • Hitachi, Ltd.
  • Microsoft Corporation
  • Japan IP Contact Center Systems Market Share
  • shows the Japan IP contact center systems market revenue performance by vendor from

Interactive Intelligence is an IP contact center-dedicated vendor and sells mainly all-in-one products for small-scale systems.

  • Call Center
  • Japan
  • Avaya Inc.
  • Hitachi, Ltd.
  • Microsoft Corporation
  • IP Contact Center System Market
  • JAPAN UNIFIED COMMUNICATIONS AND COLLABORATION MARKET REVENUE FORECAST BY SOLUTION SEGMENT, 2016-2022

The Japan UC& amp; C market posted a strong growth in 2018 because of the acquisition of large contract orders for voice communication platforms and IP contact center systems.

  • Business Process Outsourcing
  • Call Center
  • Japan
  • Forecast
  • Market Size
  • Contact Center Application Market
  • Japan Contact Center Application Market Revenue Share by Vendor, 2015-

Contact Center Application Market Verint Systems provides voice recognition and mining, and other solutions for contact center systems.

  • Business Process Outsourcing
  • Call Center
  • CRM Software
  • Software
  • Japan
  • IP Contact Center System Market
  • Japan IP Contact Center System Market Revenue Share by Vendor, 2015- 2016

OKI maintained its lead in the Japan contact center system market.

  • Call Center
  • Japan
  • Avaya Inc.
  • Hitachi, Ltd.
  • Microsoft Corporation
  • Contact Center Applications
  • Contact Center Application Market

Adobe Systems Interactive Intelligence Interactive Intelligence is a specialized vendor for contact center systems and has been primarily engaged in selling products for all-in-one type of small-scale systems.

  • Call Center
  • Japan
  • Avaya Inc.
  • Salesforce.com, Inc.
  • Toshiba Corporation
  • shows the vendor factory revenue forecast by functional market segment in the Japan
  • Japan CRM Application Market Revenue by Functional Market Segment

However, recently, more of these customers are utilizing contact centers.

  • Call Center
  • Japan
  • Demand
  • Forecast
  • Market Size

Contact Center System Market Revenue Share by Vendor, 2014Figure: Competitive Situation among the Top Six Vendors in the Japan IP Contact Center System Market, 2014Figure: Japan Unified Communication and Collaboration Market Revenue Share by Industry, 2014Figure:

  • Business Process Outsourcing
  • Call Center
  • Unified Communication
  • Japan
  • Market Size

It analyzes VoIP equipment and services, unified applications, and contact center systems usage trends and intentions of enterprise users.

  • Business Process Outsourcing
  • Call Center
  • Unified Communication
  • Japan

Contact Center System Market Revenue by Functional Solution, 2010-2014Table: Japan IP Contact Center System Market Revenue by Vendor, 2013 and 2014Table: Japan Unified Communication and Collaboration Market Large Category SaaS Service Revenue by Solution, 2010-##

  • Application
  • Call Center
  • Unified Communication
  • Japan
  • Market Size

This study presents an analysis on usage trends as well as future intentions of enterprise VoIP equipment and services, unified applications, and contact center systems.

  • Call Center
  • VOIP
  • Japan
  • Forecast
  • Market Size

Contact Centers Will Become More Intelligent as Self-Service Business Analytics Are Converted to CloudPrediction ###.

  • Advanced IT
  • Call Center
  • Cloud Computing
  • Japan
  • Demand