1 report

This IDC Insight examines how end-user attitudes toward IT outsourcing have shifted decisively over the past few years, following the impact of a series of major changes, including the arrival of the 3rd Platform (aka digital, and more notably, cloud and mobile technologies), the rise of customer experience (CX)/user experience (UX), agile...

  • ICT
  • Knowledge Management
  • Business Process Outsourcing
  • Europe
  • United Kingdom