This IDC Health Insights report covers a case study on the implementation of virtualized infrastructure environment to support a large Epic EHR instance as well as the full operations of Mercy Health System's 32 hospitals and 300 outpatient locations. The results seen at Mercy from the infrastructure improvements include better IT service levels, lean IT operations, higher application and EHR availability, better application performance, improved security and resiliency, and improved agility and commercialization opportunities. The U.S. healthcare market is moving quickly toward healthcare reforms and a value-based care environment that makes IT a critical component of care delivery. Many hospitals continue to struggle with outdated IT infrastructure that does not deliver the capabilities needed to succeed under reform.
According to IDC research director Judy Hanover, "Mercy's investment in infrastructure will only increase its opportunity to succeed under accountable care while driving better quality care for its patients. Forward-thinking providers like Mercy will look beyond EHR to build IT infrastructure that supports future IT capabilities including analytics, population health, care management, and clinical decision support that will be essential to competitive advantage. The manner in which Mercy has made IT a core competency for its organization is explored in this case study."