Utilities Smart Customer Operations Quarterly Update: April-June 2020

Utilities Smart Customer Operations Quarterly Update: April-June 2020

  • July 2020 •
  • 13 pages •
  • Report ID: 2042219 •
  • Format: PDF
This IDC Market Perspective analyzes worldwide smart customer operations in the energy sector and outlines customer care and billing; customer engagement, smart metering, digital transformation, and emobility developments; and smart city initiatives and developments in 2Q20."While the coronavirus pandemic represents a watershed moment on how companies go about their businesses, energy suppliers will continue and likely accelerate their efforts toward improving their customers' digital experience, automating meter-to-cash processes, and reducing their cost to serve," said Phevos Skalidis, research manager, IDC Energy Insights in Europe.