Utilities Smart Customer Operations Quarterly Update: January-March 2019

Utilities Smart Customer Operations Quarterly Update: January-March 2019

  • May 2019 •
  • 13 pages •
  • Report ID: 2042219 •
  • Format: PDF
This IDC Market Perspective analyzes worldwide smart customer operations in the energy sector and outlines major customer care and billing; customer engagement, smart metering, digital transformation, and emobility developments; and smart city initiatives and developments in 1Q19."Utilities and energy retailers around the world focus on improving their clients' customer experience, investing in personalized digital experience, and reducing cost to serve -- and in competitive markets, cost to acquire. In several developing countries, utilities are also enhancing transparency and reducing nontechnical revenue losses by deploying smart meters," said Gaia Gallotti, associate research director, IDC Energy Insights Europe.