Utilities Smart Customer Operations Quarterly Update: October-December 2020

Utilities Smart Customer Operations Quarterly Update: October-December 2020

  • January 2021 •
  • 14 pages •
  • Report ID: 2042219 •
  • Format: PDF
This IDC Market Perspective analyzes worldwide smart customer operations in the energy sector. It outlines customer care and billing; customer engagement; smart metering; digital transformation; emobility developments; and smart city initiatives and developments in 4Q20."While the COVID-19 pandemic will represent a watershed moment in how every company goes about its business, energy suppliers must continue their efforts to improve their customers' digital experience, automate meter to cash processes, and reduce the cost to serve," said Gaia Gallotti, associate research director, IDC Energy Insights.