Customer Experience Management Study—Australia’s Residential Electricity Sector 2015 

Customer Experience Management Study—Australia’s Residential Electricity Sector 2015 

  • December 2015 •
  • 110 pages •
  • Report ID: 3510561 •
  • Format: PDF
Customer Experience Management Study—Australia’s Residential Electricity Sector 2015 : Benchmarking the Industry Excellence in Delivering Superior Customer Experience

In this Customer Experience Management study for Australia's residential electricity sector, Frost & Sullivan explores the relationship of the experiences provided by residential electricity companies for its customers. There is a discussion of the critical factors that influence customer behaviour throughout the three phases (pre-purchase, purchase, and post purchase) of their journey through the service providers' various touchpoints.