This IDC Market Perspective presents the trends of service providers' capital expenditure by region in general."The consolidated capex numbers for operators worldwide further declined by 2.9% to reach $300.9 billion in 2017 as operator revenue fails to keep pace with the capex demand. As the industry starts to look at 5G, service providers...
IP telephony market accounted to US$ 25.26 Bn in 2017 and is anticipated to grow at a CAGR of 10.1% to account for US$ 63.47 Bn by 2027. Driving factors such as widespread availability of integration support and migration strategies, Potential to enhance the quality of customer support and service are anticipated to have a significant impact...
Blockchain is an emerging technology that maintains a decentralized database of historical records by the continuous formation of blocks in a chain. It is an open ledger that efficiently stores and manages transactions made between two entities. The blockchain technology is being adopted in various industries and applications owing to its...
This IDC Market Perspective examines how telcos can best address that challenge of customer experience. In recent years, the telecoms industry has become much more switched on to CX. Almost all now track NPS in some form, but the digital companies with which they increasingly compete consistently outperform them. Telcos have CX challenges...
This report provides a valuable insight into the developments and trends taking place in the worldwide telecoms market. It presents a snapshot of the overall global telecoms market including key statistics such as overall telecoms capital expenditure (CAPEX) and telecoms revenue. Statistics and information on the overall...
"Investments in next-generation infrastructure in Central and Eastern Europe, as well as the expansion of network coverage in the region, will drive fixed broadband revenue during the forecast period." We estimate that fixed broadband and IPTV revenue will increase by EUR1.1 billion...
KEY FINDINGS The automated chatbots, personalized offers, and efficiently streamlined customer service processes can be managed to provide enhanced customer service by the telecommunication services if the Artificial Intelligence gets integrated with the former. By assimilating advanced technologies like Artificial Intelligence,...
This study analyzes the network equipment spending (capex) and total capital expenditures (CAPEX) in the region in both fixed-line and mobile networks. Mobile network spending represents roughly 59-66% of the total network equipment spending in the region as leading MNOs in advanced markets continue to add capacity, whereas emerging markets...
This country report and accompanying data annex provide a comprehensive overview of Sudan's telecoms market, including KPIs and data on subscribers, penetration, revenue and ARPU. The report analyses the strategies of major players in the country's fixed and mobile telecoms markets, and includes market share data and operators' infrastructure...
"Older cohorts are driving the penetration growth in the OTT communication and social media market." This report focuses on aspects of Analysys Mason's Connected Consumer Survey that relate to the behaviour, preferences and plans of smartphone users in Europe and the USA. In...