BPO Services in South Africa

BPO Services in South Africa

  • November 2020 •
  • 42 pages •
  • Report ID: 3957641 •
  • Format: PDF
BPO Services in South Africa

Summary
BPO Services in South Africa industry profile provides top-line qualitative and quantitative summary information including: market size (value 2016-20, and forecast to 2025). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

Key Highlights
- BPO services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
- The South African BPO services market is expected to generate total revenues of $1.8bn in 2020, representing a compound annual growth rate (CAGR) of 1.8% between 2016 and 2020.
- The HR outsourcing segment is expected to be the market’s most lucrative in 2020, with total revenues of $0.7bn, equivalent to 38.3% of the market’s overall value.
- Demand in the South African BPO market continued to be driven by large companies seeking to achieve cost savings within an adverse macroeconomic environment.

Scope
- Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in South Africa
- Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in South Africa
- Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
- Add weight to presentations and pitches by understanding the future growth prospects of the South Africa bpo services market with five year forecasts

Reasons to Buy
- What was the size of the South Africa bpo services market by value in 2020?
- What will be the size of the South Africa bpo services market in 2025?
- What factors are affecting the strength of competition in the South Africa bpo services market?
- How has the market performed over the last five years?
- What are the main segments that make up South Africa’s bpo services market?
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