BPO Services in Europe

BPO Services in Europe

  • April 2018 •
  • 39 pages •
  • Report ID: 3958358 •
  • Format: PDF
BPO Services in Europe

BPO Services in Europe industry profile provides top-line qualitative and quantitative summary information including: market size (value 2013-17, and forecast to 2022). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.


Essential resource for top-line data and analysis covering the Europe bpo services market. Includes market size and segmentation data, textual and graphical analysis of market growth trends, leading companies and macroeconomic information.

Key Highlights
- BPO services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
- The European BPO Services market had total revenues of $51.5bn in 2017, representing a compound annual growth rate (CAGR) of 3.3% between 2013 and 2017.
- The CRM BPO segment was the market’s most lucrative in 2017, with total revenues of $14.9bn, equivalent to 29% of the market’s overall value.
- The UK made up over 40% of European revenue in 2017, with Germany and France as the second and third largest, having contributed 12% and 11.6% respectively.

- Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in Europe
- Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in Europe
- Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
- Add weight to presentations and pitches by understanding the future growth prospects of the Europe bpo services market with five year forecasts

Reasons to buy
- What was the size of the Europe bpo services market by value in 2017?
- What will be the size of the Europe bpo services market in 2022?
- What factors are affecting the strength of competition in the Europe bpo services market?
- How has the market performed over the last five years?
- What are the main segments that make up Europe’s bpo services market?

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