The Communication services: worldwide trends and forecasts 2016–2021

The Communication services: worldwide trends and forecasts 2016–2021

  • July 2016 •
  • 47 pages •
  • Report ID: 3971731 •
  • Format: PDF
"The number of messages sent through apps overtook the number of SMS text messages in 2015, mainly due to strong adoption in Asia and Europe."

This report provides detailed forecasts for the communication services market worldwide. It provides an outlook for voice and messaging services provided by traditional service providers, and by so-called OTT service providers.


forecasts for operator services including VoLTE, Wi-Fi calling and IP messaging, as well as traditional voice and SMS services
quantification of the level of substitution from traditional services to OTT alternatives
user and traffic forecasts for communication services, including OTT voice and messaging
an outlook for multi-device usage across smartphones, tablets and PCs/laptops
detailed forecasts for 56 individual countries and 8 regions.

Central and Eastern Europe (CEE)
Developed Asia–Pacific (DVAP)
Emerging Asia–Pacific (EMAP)
Latin America (LATAM)
Middle East and North Africa (MENA)
North America (NA)
Sub-Saharan Africa (SSA)
Western Europe (WE)

Key Metrics
Non-operator/OTT services
Voice and messaging
Active user by device type
Outgoing traffic by device type
Operator traditional services
Circuit-switched (CS) voice and SMS
Outgoing traffic
Operator IP-based services
Active users by service type:
VoLTE, Wi-Fi calling, IP messaging
Outgoing traffic by service type
VoLTE, Wi-Fi calling, IP messaging
Retail revenue
voice and messaging
average spend per user

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