Online Travel - Thematic Research Summary To be successful within the travel industry today, it is incredibly important to establish an online presence. The online travel sector has grown rapidly, and as more consumers turn to online sources, a presence will be critical to remaining relevant. This...
Personalization in Travel and Tourism (2020) - Thematic Research Summary Developments in traveler maturity and expectations, alongside exposure to technological advancements outside of the tourism space are driving demand for an uptake in increasingly tailored services.Personalization is described...
Consumer engagement, retention, loyalty and trust begins pre-trip, builds in-trip and ends post-trip, to start again in a constant cycle. Without adopting digital innovation and a digital-first mindset, travel brands will be destined to fail in their engagement and relationship with consumers. Taking a holistic view of the traveller journey...
After several years of steady growth, value sales of travel intermediaries are experiencing a deep dip in 2020 as a result of the impact of the COVID-19 virus and the number of restrictions imposed to halt its spread, including the wide range of restrictions on travel and tourism. Online Travel Sales and Intermediaries in South Africa...
Travel intermediaries have been among the hardest hit by the COVID-19 pandemic in 2020. Despite the significant efforts made around the world to bring the pandemic under control and prevent the total collapse of the summer holiday season, 2020 has in many ways been a lost year for travel intermediaries. Online Travel Sales and Intermediaries...
The category sees record-breaking dramatic declines in 2020 due to the collapse of outbound tourism and the COVID-induced crisis in domestic tourism. Value sales in travel intermediaries are plummeting by 56% in 2020, compared to a 6% rise in 2019, with online sales dropping by 53% and offline sales by 61%. Booking.com continues its outright...
The Coronavirus (COVID-19) pandemic has negatively impacted all areas of travel in Uruguay in 2020, most notably inbound and outbound tourism flows from key source markets Brazil and Argentina, highlighting the need for Uruguay to expand its focus to new source markets. Airlines, lodging establishments and car rental players have all seen...
Travel intermediaries is especially hard hit having seen slowed growth pre-pandemic due to the No Japan boycott movement. The impact of COVID-19 and resultant disruptions to travel have compounded the sector’s struggle. Japan has traditionally been among the most popular destinations for South Korean travellers, but in 2019 outbound departures...
Travel agencies and intermediaries have been hard hit by the coronavirus crisis and even early on in the pandemic’s progress several agencies placed some employees on unpaid leave and laid off others. Many are struggling to survive amid mass cancellations and a lack of new bookings. Online Travel Sales and Intermediaries in Israel...
Though sales were halted as Colombia’s borders shut down, travel agencies continued to work throughout the early stages of the crisis, and few closed their doors. Operators rearranged reservations for clients, and several companies gathered their teams together to strategize. Online Travel Sales and Intermediaries in Colombia report...