2020 United States Automotive Technicians’ Choice Survey

2020 United States Automotive Technicians’ Choice Survey

  • August 2021 •
  • 80 pages •
  • Report ID: 4246096 •
  • Format: PDF
This study covers the independent automotive aftermarket vehicle service technicians’ choice of tools. The survey was conducted using a computer-assisted telephone interview methodology in 2020.

In total, 523 automotive technicians were surveyed for this research.To qualify as a respondent, an automotive technician has to be working at least 32 hours per week and physically work on vehicles on at least a weekly basis.

Respondents represent automotive repair shops throughout the United States.Shop types include new-vehicle dealership service departments, franchised auto repair shops, and independent auto repair shops.

The analyst has been tracking the automotive repair tool industry through automotive technicians since 2008. When applicable, this research compares data trending as far back as 2008. The following slide displays the total sample sizes of the past collected data. Of notable mention, this research was not conducted in 2010; thus, no historical data are presented for 2010. Definitions:Power tool: Tools powered by a motorHand tool: A device for doing a particular job that does not use a motor, but is powered solely by the person using itHandheld diagnostic tool: Reads a vehicle’s onboard diagnostic and has reporting capability; specifically, it provides real-time data in addition to a standardized series of diagnostic trouble codesPneumatic or air tool: A tool activated by a gas, usually compressed air supplied by a gas compressorTool storage device: A tool box, roll cab, cart, or other unit that is used for storing toolsQuality: Relates to Original Equipment (OE) fit, form, and function; the closer something matches the original part, the higher the perceived qualityReliability: Relates to service life; a reliable product is one that is less susceptible to premature failure and has comparatively low warranty claimsInnovation: Relates to coming up with new ideas or products and making continual improvements
Author: Stephen Spivey