Service fulfilment systems: worldwide forecast 2017–2021

Service fulfilment systems: worldwide forecast 2017–2021

  • August 2017 •
  • 53 pages •
  • Report ID: 5045738 •
  • Format: PDF
"Revenue growth in the service fulfilment systems market will be driven by digital transformation and network virtualisation."

Service fulfilment systems revenue will increase at a 1.8% CAGR to USD10.5 billion in 2021, driven in developed economies by spending on operational modernisation to fulfil digital services and by the drive to virtualise telecoms networks. In emerging economies, growth will be driven by automation and increasing customer experience.

- a detailed, 5-year worldwide forecast for spending in the service fulfilment systems market, split into:
- four application segments: engineering systems, activation, inventory management, order management
- two delivery types: product-related and professional services
- four telecoms services: consumer mobile, consumer fixed, business mobile, and business fixed
- eight geographical regions: Central and Eastern Europe (CEE); developed Asia–Pacific (DVAP), emerging Asia–Pacific (EMAP); Latin America (LATAM); the Middle East and North Africa (MENA); North America (NA); Sub-Saharan Africa (SSA) and Western Europe (WE)
- an examination of key market drivers and inhibitors, and how they will change during the forecast period
- analysis of the business environment and regional dynamics that will influence the service fulfilment systems market
- a detailed market definition
- recommendations for CSPs and vendors.

Key Questions Answered in this Report
- What is the overall size of the telecoms service fulfilment software market and what will be the key drivers of growth in the next 5 years?
- How will spending vary across different sub-segments of the service fulfilment market?
- How will spending vary across different regions and service type?
- What are the major drivers and inhibitors that will affect growth rates of CSP spending on service fulfilment systems?

Who Should Read this Report
- Vendor strategy teams that need to understand where growth is slowing and where it is increasing, according to different sub-segment categories.
- Product management teams responsible for feature functionality and geographical focus, and product marketing teams responsible for market-share growth.
- Market intelligence teams at vendors that want to understand how their competitors compare with each other.
- CSPs planning network function virtualisation (NFV)/software-defined networking (SDN) and digital transformation journeys.

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