Global Contact Center Infrastructure Category - Procurement Market Intelligence Report

Global Contact Center Infrastructure Category - Procurement Market Intelligence Report

  • June 2019 •
  • 103 pages •
  • Report ID: 5176158 •
  • Format: PDF
About Contact Center Infrastructure Market
Category service providers are increasing their focus toward technological innovations such as adopting routing applications, multimedia contact routing, and prioritization engines. This is expected to be one of the growth drivers for the global contact center infrastructure market during the forecast period.

Covered in this report
The report provides actionable insights to improve source-to-contract cycle performance in the Global Contact Center Infrastructure Market. It helps sourcing professionals formulate better category strategies, enhance savings, understand supplier and market challenges, and implement sourcing best practices.

This report, Global Contact Center Infrastructure Market, provides up-to-date information about market shifts and potential risks, as well as in-depth knowledge of products and services, which can help in planning and in executing category management activities. It focuses on the cost-saving aspects of procurement and on providing insights that can lead to the optimization of category spend.

Category driver
•Use of analytics in contact centers
•For a full, detailed list, view our report
Category management strategy
•Shift from on-premise to an Infrastructure as a Service set-up
•For a full, detailed list, view our report

Procurement best practices
•Bundling of services
•For a full, detailed list, view our report

Key questions answered in this report
• What are the market dynamics?
• What are the key market trends?
• What are the category growth drivers?
• What are the constraints on category growth?
• Who are the suppliers in this market?
• What are the demand-supply shifts?
• What are the major category requirements?
• What are the procurement best practices in this market?

You can request one free hour of our analyst’s time when you purchase this market report. Details are provided within the report