Digital experience: operator use cases

Digital experience: operator use cases

  • April 2018 •
  • 11 pages •
  • Report ID: 5377110 •
  • Format: PDF
"Delivering a consistent and personalised digital experience requires CSPs to adopt a platform-based approach for their customer engagement functions."

Telecoms operators worldwide are undertaking initiatives to deliver a digital experience to their customers. These projects include the transformation of their front-end customer engagement functions. This report shares a collection of use cases highlighting the initiatives undertaken by operators to deliver digital experience.

THIS CASE STUDY PROVIDES:
an executive-level view of the digital initiatives, including key drivers, strategies, analysis and benefits observed
categorisation of digital initiatives depending on their unique business objectives
a collection of use cases for each of these initiative types.
Loading...

We are very sorry, but an error occurred.
Please contact support@reportbuyer.com if the problem remains.