This IDC Market Forecast presents IDC's 2017-2022 forecast for the development of 14 foundation markets -- 12 IT services foundations and 2 business services foundation with 5 BPO-related sub-foundation markets -- across the 16 Western European countries. The forecast shows that there are plenty of opportunities for continued growth for service providers despite overall slow demand growth. "Improving operational efficiency and driving better customer experience are among the top priorities of most digital transformation initiatives, and these will drive the adoption of emerging technologies such as artificial intelligence, robotic process automation, augmented and virtual reality, and the Internet of Things," said Arun Dani, senior research analyst, IDC in London, the U.K. "These technologies are powerful individually, but they work best when combined, and together they have the potential to become a strategic tool for implementing business transformation in the coming five years.""2.3% growth in services doesn't sound like a lot," added Mette Ahorlu, research director, IDC in Copenhagen, Denmark. "But this covers varied trends, including areas of hot demand, and there will continue to be plenty of opportunities for services providers in the near future. As new models for collaboration with clients evolve, interest in having services companies run clients' technology environments is not disappearing. Rather, it is evolving toward more digital-centric managed services, with the shape, size, and number of contracts set to change in the future."
Our reports have been used by over 10K customers, including:
This IDC Market Perspective provides an overview of how artificial intelligence (AI) is transforming the application development services market. This document synthesizes IDC MarketScape research and AI services and application services survey work to examine the impact of AI adoption on demand for application development services and how...
Market Overview The information technology service management market is expected to grow registering a CAGR of 7.7%, during the forecast period (2019 - 2024). With the introduction of new technologies, the enterprises are looking to implement them in the quest to improve their services to benefit their customers. For instance,...
This IDC study presents a five-year forecast for the worldwide IT operations analytics software market as of September 2019. This study updates the previous forecast published in Worldwide IT Operations Analytics Software Forecast, 2018-2022 (IDC #US44478718, December 2018)."According to IDC estimates, the worldwide IT operations analytics...
Today’s hypercompetitive business environment requires not only maintaining the highest levels of system availability, but capitalizing on unique differentiators like data.For most businesses, data—whether customer, research-driven, or market-based—is a concrete asset that is being leveraged in new and different ways, in activities such as...
This IDC PlanScape provides details about how to accelerate the emergence of outcome-based services, with a focus on an actionable model for rapidly shifting from ticket deflection and incident restoration to resource organization and outcome delivery."Service management in the digital age is not just about crossing functional silos," said...
The global cloud information technology service management (cloud ITSM) market size to grow at a Compound Annual Growth Rate (CAGR) of 18.6% during the forecast period MarketsandMarkets forecasts the global cloud information technology service management (ITSM) market size is likely to grow from an estimated value of USD...
This IDC Market Forecast provides our Nordic services market forecast for the 2019-2023 in the total Nordic IT services as well as in Denmark, Finland, Norway, and Sweden. IDC forecasts the Nordic market for IT services will grow from $24.4 billion in 2018 to $29.5 billion in 2023 with a CAGR of 3.2% in 2019-2023. This is because as digital...
This IDC Perspective discusses the value an IT solution provider can offer an organization in addressing various IT-related challenges. In addition, this document examines insights on how to associate value with the use of an outside resource and justify the selection of an IT solution provider."Due to ongoing market and customer requirements,...
108 pages •
By Global Industry Analysts
• Oct 2019
Cloud-Based IT Service Management (ITSM) market worldwide is projected to grow by US$9.4 Billion, driven by a compounded growth of 15%. Solution, one of the segments analyzed and sized in this study, displays the potential to grow at over 13.8%. The shifting dynamics supporting this growth makes it critical for businesses in this space to...
103 pages •
By Global Industry Analysts
• Oct 2019
Combat System Integration market worldwide is projected to grow by US$49.9 Billion, driven by a compounded growth of 33.8%. Large Ships, one of the segments analyzed and sized in this study, displays the potential to grow at over 33.5%. The shifting dynamics supporting this growth makes it critical for businesses in this space to keep abreast...
By continuing to use this site you consent to the use of cookies on your device as described in our Cookie Policy unless you have disabled them.
You can change your Cookie Settings at any time but parts of our site will not function correctly without them.