Telephone Answering Services in the US - Procurement Research Report

Telephone Answering Services in the US - Procurement Research Report

  • December 2020 •
  • 29 pages •
  • Report ID: 5469966 •
  • Format: PDF
Abstract

Telephone Answering Services Procurement in the US
This report is intended to assist buyers of telephone answering services. Telephone answering service providers screen incoming calls for buyers. Suppliers then either transfer calls back to the buyer or take messages to pass on to the buyer via e-mail, text message or proprietary software. Typical buyers include hospitals, retailers, government agencies and insurance providers. Suppliers include telephone answering service specialists and general BPO providers. This report excludes telemarketing services and technical support services, although they are often offered as related services.
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