Digital Strategy Learnings from End Users at  Oracle OpenWorld 2018

Digital Strategy Learnings from End Users at Oracle OpenWorld 2018

  • December 2018 •
  • 5 pages •
  • Report ID: 5670457 •
  • Format: PDF
This IDC Market Note summarizes three key learnings in the digital strategy space from IDC's interactions with customers at the Oracle OpenWorld event in San Francisco in October 2018. The learnings are, first, don't digitize the customer experience without digitizing the employee experience since the two are interdependent, second, start thinking about how your employees really experience their business processes at ground level in a multitasking world, and third, while it's possible to differentiate yourself with custom cloud software, it's important not to "build the monster" by creating too much complexity.
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