Global Contact Center Software Industry

Global Contact Center Software Industry

  • July 2020 •
  • 194 pages •
  • Report ID: 5798242 •
  • Format: PDF
Global Contact Center Software Market to Reach $52.4 Billion by 2027

Amid the COVID-19 crisis, the global market for Contact Center Software estimated at US$20.6 Billion in the year 2020, is projected to reach a revised size of US$52.4 Billion by 2027, growing at aCAGR of 14.3% over the period 2020-2027. Software Solution, one of the segments analyzed in the report, is projected to record 13.1% CAGR and reach US$33 Billion by the end of the analysis period. After an early analysis of the business implications of the pandemic and its induced economic crisis, growth in the Software Services segment is readjusted to a revised 16.6% CAGR for the next 7-year period.

The U.S. Market is Estimated at $6.1 Billion, While China is Forecast to Grow at 13.8% CAGR

The Contact Center Software market in the U.S. is estimated at US$6.1 Billion in the year 2020. China, the world`s second largest economy, is forecast to reach a projected market size of US$9.2 Billion by the year 2027 trailing a CAGR of 13.8% over the analysis period 2020 to 2027. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 12.6% and 12.3% respectively over the 2020-2027 period. Within Europe, Germany is forecast to grow at approximately 10.5% CAGR.We bring years of research experience to this 8th edition of our report. The 194-page report presents concise insights into how the pandemic has impacted production and the buy side for 2020 and 2021. A short-term phased recovery by key geography is also addressed.

Competitors identified in this market include, among others,
  • 3CLogic
  • x, Inc.
  • Alcatel-Lucent Enterprise
  • Ameyo (Drishti-soft Solution Pvt. Ltd.)
  • Aspect Software, Inc.
  • Avaya, Inc.
  • BT Group plc
  • Cisco Systems, Inc.
  • Enghouse Interactive
  • Fenero, Inc.
  • Five9, Inc.
  • Genesys
  • Huawei Technologies Co., Ltd.
  • IBM Corporation
  • Mitel Networks Corp.
  • NEC Corporation
  • NICE Ltd.
  • Oracle Corporation
  • RingCentral, Inc
  • SAP SE
  • Solgari
  • Top Down Systems Corporation
  • Unify is part of Atos Group
  • Verizon Communications Inc.
  • Vocalcom Group
  • West Corporation
  • Zendesk, Inc.
  • ZTE Corporation