Global Service Delivery Automation Industry

Global Service Delivery Automation Industry

  • July 2020 •
  • 144 pages •
  • Report ID: 5799597 •
  • Format: PDF
Global Service Delivery Automation Market to Reach $18.1 Billion by 2027

Amid the COVID-19 crisis, the global market for Service Delivery Automation estimated at US$3.7 Billion in the year 2020, is projected to reach a revised size of US$18.1 Billion by 2027, growing at aCAGR of 25.3% over the period 2020-2027. IT Process Automation, one of the segments analyzed in the report, is projected to record 26.8% CAGR and reach US$14.4 Billion by the end of the analysis period. After an early analysis of the business implications of the pandemic and its induced economic crisis, growth in the Business Process Automation segment is readjusted to a revised 20.8% CAGR for the next 7-year period.

The U.S. Market is Estimated at $1.1 Billion, While China is Forecast to Grow at 24.6% CAGR

The Service Delivery Automation market in the U.S. is estimated at US$1.1 Billion in the year 2020. China, the world`s second largest economy, is forecast to reach a projected market size of US$3.1 Billion by the year 2027 trailing a CAGR of 24.6% over the analysis period 2020 to 2027. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 22.5% and 21.6% respectively over the 2020-2027 period. Within Europe, Germany is forecast to grow at approximately 17.7% CAGR.We bring years of research experience to this 7th edition of our report. The 144-page report presents concise insights into how the pandemic has impacted production and the buy side for 2020 and 2021. A short-term phased recovery by key geography is also addressed.

Competitors identified in this market include, among others,
  • Arago US, Inc.
  • Automation Anywhere, Inc.
  • Blue Prism Group Plc
  • Celaton Limited
  • Exilant Technologies Private Limited
  • IBM Corporation
  • IPsoft Inc.
  • NICE Systems Ltd.
  • Softomotive Ltd.
  • Sutherland Global Services
  • Uipath Srl (Romania)
  • Xerox Corporation