Global Agent Performance Optimization (APO) Industry

Global Agent Performance Optimization (APO) Industry

  • September 2020 •
  • 276 pages •
  • Report ID: 5818074 •
  • Format: PDF
Global Agent Performance Optimization (APO) Market to Reach $6.3 Billion by 2027

Amid the COVID-19 crisis, the global market for Agent Performance Optimization (APO) estimated at US$2.5 Billion in the year 2020, is projected to reach a revised size of US$6.3 Billion by 2027, growing at aCAGR of 14.2% over the period 2020-2027. Cloud Based, one of the segments analyzed in the report, is projected to record 15.2% CAGR and reach US$4.7 Billion by the end of the analysis period. After an early analysis of the business implications of the pandemic and its induced economic crisis, growth in the On Premises segment is readjusted to a revised 11.7% CAGR for the next 7-year period.

The U.S. Market is Estimated at $668.8 Million, While China is Forecast to Grow at 18.8% CAGR

The Agent Performance Optimization (APO) market in the U.S. is estimated at US$668.8 Million in the year 2020. China, the world`s second largest economy, is forecast to reach a projected market size of US$1.4 Billion by the year 2027 trailing a CAGR of 18.6% over the analysis period 2020 to 2027. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 10% and 12.6% respectively over the 2020-2027 period. Within Europe, Germany is forecast to grow at approximately 11.2% CAGR.We bring years of research experience to this 17th edition of our report. The 276-page report presents concise insights into how the pandemic has impacted production and the buy side for 2020 and 2021. A short-term phased recovery by key geography is also addressed.

Competitors identified in this market include, among others,
  • Aspect Software, Inc.
  • Calabrio, Inc.
  • CallFinder
  • CallMiner, Inc.
  • Envision Telephony, Inc.
  • Five9, Inc.
  • Genesys Telecommunications Laboratories, Inc.
  • HigherGround, Inc.
  • InVision AG
  • NICE Ltd.
  • Teleopti AB
  • Upstream Works Software Ltd.
  • Verint Systems, Inc.
  • ZOOM International A.S.