Mystery Shopping Services in the US - Procurement Research Report

Mystery Shopping Services in the US - Procurement Research Report

  • July 2021 •
  • 30 pages •
  • Report ID: 5821439 •
  • Format: PDF
Abstract

Mystery Shopping Services Procurement in the US
This report is intended to assist buyers of mystery shopping services, which are a form of business evaluation and market research service. Vendors in this market aim to ensure buyers' compliance with standard operating procedures and customer satisfaction guidelines. Mystery shopping services may consist of in-person or hybrid mystery shops to inspect the quality of services provided by companies with a physical presence, such as a restaurant or retail operation. Additionally, services may be rendered in the form of telephone or internet mystery shops to inspect the quality of services provided by companies without a physical presence, such as e-commerce businesses or customer service operations. This report does not include social media tracking services, customer satisfaction survey services or compliance auditing services.
Loading...

We are very sorry, but an error occurred.
Please contact [email protected] if the problem remains.