Communication services: worldwide trends and forecasts 2019–2024

Communication services: worldwide trends and forecasts 2019–2024

  • April 2020 •
  • 24 pages •
  • Report ID: 5881314 •
  • Format: PDF
"79 trillion OTT IP messages were sent in 2019; this is 16 times the number of messages that were sent using SMS."

This report provides an outlook on the mobile communication services market worldwide. It provides forecasts for voice and messaging services provided by both mobile network operators and over-the-top (OTT) providers.

THIS REPORT PROVIDES:
  • forecasts for operator services including VoLTE, Wi-Fi calling and IP messaging, as well as traditional voice and SMS
  • quantification of the level of substitution from traditional services to OTT alternatives
  • user and traffic forecasts for communication services, including OTT voice and messaging
  • an outlook for multi-device usage across smartphones, tablets and PCs/laptops
  • detailed forecasts for 63 individual countries and eight regions.
Regions

  • Central and Eastern Europe (CEE)
  • Developed Asia–Pacific (DVAP)
  • Emerging Asia–Pacific (EMAP)
  • Latin America (LATAM)
  • Middle East and North Africa (MENA)
  • North America (NA)
  • Sub-Saharan Africa (SSA)
  • Western Europe (WE)


Key metrics


  • Non-operator/OTT services
    • Voice and messaging
    • Active users by device type
    • Outgoing traffic by device type
  • Operator traditional services
    • Handsets
    • Circuit-switched (CS) voice and SMS
    • Outgoing traffic
  • Operator IP-based services
    • Active users by service type:
      • VoLTE, Wi-Fi calling, IP messaging
    • Outgoing traffic by service type
      • VoLTE, Wi-Fi calling, IP messaging
    • Retail revenue
      • voice and messaging
      • average spend per user