Reopening America: Key Policy and Technology Implications for National Government

Reopening America: Key Policy and Technology Implications for National Government

  • June 2020 •
  • 7 pages •
  • Report ID: 5909190 •
  • Format: PDF
This IDC Perspective presents five stages of reopening national government using technology within the context of digital transformation. Characteristics of digitally determined agencies are presented as well as advice on accelerating to innovation and reaching the next normal."This current challenge brings home the fact that digital transformation is critical, as traditional siloed government transactional systems not only limit access to information but also challenge employees seeking data from numerous sources in obtaining a holistic view of citizen needs," says Adelaide O'Brien, research director, IDC Government Insights. "We expect digitally determined agencies to intensify their journey and continue to focus on talent, customer, and operational excellence," she added.