IDC PeerScape: Practices to Enable Food and Grocery Retailers of the Future

IDC PeerScape: Practices to Enable Food and Grocery Retailers of the Future

  • June 2020 •
  • 6 pages •
  • Report ID: 5919195 •
  • Format: PDF
This IDC PeerScape reports the direct experience of food and grocery retailers and identifies five best practices that help them compete in the next normal. Food and grocery retailers need to address the current challenges -- such as inefficient checkout systems, out-of-date loyalty programs, limited delivery options, persisting gaps in the supply chain, and increasing attention on sustainability -- and "pivot" toward Commerce Everywhere. "Recent events are challenging the retail industry and pushing retail companies to rethink the future of customers and consumers," said Ornella Urso, senior research analyst, IDC Retail Insights. "In the next normal, food and grocery retailers need to accelerate their digital transformation efforts, being more efficient and resilient in the face of volatile and contextual consumer shopping behavior."